Business ProfileforJM Auto Racing

Purchased a carbonfiber hood for a *********************** June of 2023 from JM Auto Racing.com located at ********************************************************. ***** Phone# **************, for $2200, PO# *****(29871). After nearly 3 months and multiple phone calls, the hood comes in. During inspection of the hood, its obvious there is an issue with the mounting brackets are upside down inside the hood molding. There is no way to alter nor fabricate the brackets to make it work properly. Jm auto Racing was contacted immeditly, and *** or **** was the sales rep handling the issue. He put the issue off on the manufacturer, stating i would have to contact them directly to submit pictures and discuss options, which i did. The manufacturer confirmed recieving the pictures and requested information, and said they would get back to me. After several days, i call manufacturer back, and was told the issue was under review. This was frustrating, because i purchased the same exact hood from this company 2 years prior. So i provided pictures of the first hood i purchased that obviously works, and comparison pictures of the second hood, which clearly does not. So it is very clear to see what the problem is, and that there is no way to corrrct the manufacturers mistake! Week or two go by and i contact JM Auto Racing, and *** or **** says he would figure it out. I call him back several days later, *** or **** states he worked it out that a Replacement hood would be sent to me, and i would recieve it no later than December 2023. The beginning of Janurary ****, no hood, no info. Again i contact JM Auto and request a Refund. They explain the hood has to be returned before a refund can be issued. As requested i package hood as instructed, take and email requested pictures of packaging. Got verification the pictures were recieved, and told shipping info would be sent. That was 2 weeks ago, and i have emailed and called multiple times and got no response in return. Issue is going on 8 months, i want a refund