ComplaintsforDynamite Tool Company
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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction: 4/26/2022 The amount of money I paid the business: $859 What the business committed to providing me: A brand new Festool ****** Plunge Cut Track Saw TS 75 EQ-F-Plus-FS SKU: FES-****** What was the nature of the dispute? I bought a Festool 75 TS EQ plus package which consisted of a track saw, track, and accessories. It did not come with any accessories at all or even a power cord. The track came in damaged. They would not replace items that did not arrive in the systainer at all because I was outside of the refund policy for days. All I really needed was the power cord so that I could use my saw.Whether or not the business tried to resolve the problem: No - they stated it was outside of their 15-day policy.Account /Order/Tracking Number: Your Invoice #********* for Order #*********Business response
06/29/2022
*************************************. Order *********
The customer purchased the product on 4/26/2022. An adult signature was required upon receipt of the product in question. All products are inspected to make sure they product is complete and damage-free before leaving our facility. The customer was not home during the first attempt to deliver the product. The customer went to the ***** facility on April 29th, 2022, and signed for and delivered the saw at that time. The second part of the delivery was delivered and signed at the customer's residents by the customer (*************************************) on April 30th, 2022.
Dynamite Tool has a very explicate statement on claims or returns on our website (attached link). All sales become final after 15 days of receipt.
The customer is making this claim more than two months after receiving this product. Although we are somewhat lenient with our returns and claim process,we feel two months is not a reasonable request.Customer response
06/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Someone didn't do their job and inspect before they shipped it out of your facility. You still should allow me to even exchange what I paid for and that is not the case. You sent out damaged/missing parts. After reading all your negative reviews I honestly don't know how Dynamite Tools is still in business. It sounds like I wasn't the first file a complaint and definitely will not be the last. I still would like to be accommodated with a complete exchange of my order.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************************
Initial Complaint
12/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I made an online purchase with Dynamite Tool Company on 12/8/21 for a table saw Grizzly model G0651 at the advertised price of $2494 + $200 flat rate shipping order# *********. The matching charge is on my credit card as pending.I was contacted by the company stating they raised the price to $2895 and I needed to send them an additional $401. I requested they fill the order for the advertised purchase price that I ordered it for, but they refused.Desired outcome for them to finish processing the order and ship the item at the advertised purchase price.Business response
12/17/2021
Good Morning,
Regarding complaint ID ********:
Our manufacturers don't always give us enough time to change prices on our websites. Our staff is always working to keep our websites as updated as possible.
Please see attachment for a copy of our pricing policy for online merchandise.
Sincerely,
******************************* - President
Customer response
12/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Order has not been fulfilled at the price I purchased it for. The consumer should not be penalized for errors in pricing by the company.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.