ComplaintsforNew York Foot & Ankle Specialists
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Complaint Details
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Initial Complaint
01/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went to see ******************** for an orthotic foot insert. After 3 visits the doctor gave me a cheap generic orthotic insert that felt like a piece of hard plastic. I explained to him that they were very uncomfortable and he said he would have them Refurbished. ******************** said I could pick them up when they came back with no appointment needed. Just swing by the office and pick them up. When they arrived back from the lab the receptionist said I had to make another follow up appointment. I explained what the doctor said and told her i had been there 3 times for the same issue already. She then proceeded to tell me that if I didnt make another follow up appointment that I had to pay a *********************************************** the orthotics which the insurance had already covered! I said no one informed me of such an astronomical fee!! She would not give them to me and said feel free to file a complaint!!Customer response
02/20/2022
Better Business Bureau:
At this time, I have not been contacted by ******** Foot & Ankle Specialists regarding complaint ID ********.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.