ComplaintsforAmerican Homes of CNY Brewerton

• Initial Complaint

  11/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We purchased a home from American Homes in June pf 2022. Septic system and leech field blueprints were approved on 12/5/22 by the Health Department and the Conservation department. Blueprints were not followed. Tank was put in wrong spot. To this day, 11/29/23, we still do not have a leech field. They have taken final draw from lender, ******* ****** Union. Contract we signed, states, final draw will not be given till final inspection and Certificate of Occupancy has been issued. Neither has been done. We have been paying 5 months now on a mortgage on a house, we can not live in. Construction loan after 6 months automatically converted to a mortgage on the premise that work would be completed. We have been paying rent on an apartment, 1200.00, for 6 months. American Homes keeps making all sorts of promises about getting us into our home. None have been honored. Please help us. Please don't allow a company to do this. They now have all our money. We have paid for all that was supposed to be done. They have their money. We don't have a home we can live in. Thank you. Regards, ******* and ***** ****** Side note. My husband is a highly decorated 40 year veteran. 20 years Special Ops Airforce. Retired Lt. Co. 10 years working for Homeland Security 10 years working for the State Department overseas. What a way to be treated when he finally comes back home to stay. Truly a disgrace.

  

  Business response

  12/18/2023

  Regarding Mr. and Mrs. ******'s recent complaint to the Better Business Bureau.  They did put down a deposit for the home on June 0f 2022 however they were unable to secure financing until approximately February of 2023.   As a result we were not able to set their home on the foundation until 03/16/2023.  The septic system was engieered via the Cayuga County Health department and was not in our original scope of work however the client was unable to find a contractor to install.  We agreed on a price and proceeded.  Based on the grading the Health Department needed a redesign of the septic done which stalled the installation process for many months.  We have installed the septic system and obsorbed all of the cost over runs to do so amounting to over $10,000.00.  We always try to give our clients acceptable expections regarding the building process however we do not promise a timeline or a move in date.  Regarding payment we have received final payment for the home however we have not received final payment for the entirety of the project to date.  We have remained in contact with the client through out the process and often we correspond several times a week.  We have continued to perform follow up service based on the clients request at which time a new list of items services almost immediately.  We will continue to address any service issues within reason per our service schedule.  Our goal is and has always been to make our customers happy with their new home.  I appreciate Mr. K*****'s service for our country and he has truly been a joy to work even while navigating through unforseen delays regarding the septic system.  I appreciate the opportunity to respond to this unfortunate complaint.  Sincerely,  Frank M********

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