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ComplaintsforBrewster Service Station Inc.
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Complaint Details
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Initial Complaint
01/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my car into the shop on 1/24/2023 because the coolant reservoir seemed to be overflowing and spilling out coolant and the engine would overheat. The owner said they diagnosed it as the thermostat being closed and unable to exchange fluids as it should so it the radiator was not recieveing any coolant. He supposedly changed the thermostat which I approved. He called back the next day and said that the car was done however after changing the thermostat they noticed one of the fans was not working or connected properly as well and they went ahead and fixed it (without telling me beforehand or getting my consent). When I went to pick up the car I asked if they had also flushed out the system and replaced the coolant and he said yes. I had a bottle of coolant that I had purchased the night before in the car and they apparently used that to refill the system. However, upon looking at the bill he charged me $30 for the coolant.. that I bought. The bill was $500 which I was okay with initially until I looked at the details. He charged me for the inital diagnosis of the thermostat and repair and charged me a second diagnosis fee for the fan as well as the coolant that I had purchased myself. I drove the car for about 7 miles and all the lights have now come back on and it looks as if the coolant is still spilling out of the reservoir. I read his reviews on ****** and it seems that he does this to many people, not just myself. Either over pricing them or doing work without consent. I would like someone to look into his business and possibly fine him or shut it down before he cons too many more people out of their hard earned money. I am a single mother who just spent $500 and has no resolution to my problem as well as no way to get back and forth to work now. I don't appreciate con artists.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.