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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle less than 90 days ago within that 90 days. I have already had to replace the battery. Had to bring the car back to the dealership three different times due to engine light being on speedometer not working and a lot of noise in the rear end he is continuing to tell me that the car has been fixed when it’s picked up it is not Told me to take it someplace else to have it fixed, but it would come out of my pocket
Business response
07/15/2024
Miss ********* purchased her vehicle in March. She had a couple concerns that we took care of, including giving her all new tires. We later repaired her instrument panel well after the initial 30 day warranty expired at no cost to her.
The problem is that we don’t have loaner cars and the customer can’t leave her vehicle without one, so it is difficult to coordinate service work. The initial 30 day warranty is expired, however the customer does have an extended service contract to assist with future repair needs.
We would be happy to service her vehicle If she can drop it off and make alternative transportation arrangements. I did advise Miss ********* that she can have repairs done closer to home at a shop of her choosing that might be able to accommodate her with a loaner vehicle.Initial Complaint
10/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
February 28th 2023 Purchased two vehicles from them Since purchasing one of the vehicles engine/motor has blown and needs to be completely replaced. The other vehicle is having some issues as well. Has tried to contact owner multiple times and never receive a call back, and always seems to be "unavailable" Seeking a resolution for being sold two "lemon" vehiclesBusiness response
11/21/2023
I have spoken to Mrs. ******** a few times over the phone. The vehicles that she purchased came with a 30 day warranty. At the point of sale we offered an opportunity to purchase extended service contracts but she declined to purchase one for either of her vehicles. I have no record of servicing either of the vehicles in question since then and no knowledge of any maintenance she may or may not have done over the past 9 months. Without an extended service contract in place to assist in paying for the repairs, our hands are tied. However I did attempt to assist her in finding less expensive parts but that is all we can do at this point. We cannot offer her a refund.Initial Complaint
02/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My car is a wreck,I bought from George at cjs car america, and I've had nothing but problem,my girlfriend also bought hers from George at cjs and nothing but problems,there macanics don't know about cars,quike fix and temporary fix.Business response
02/06/2023
This is the first I'm hearing of any unresolved issues. Mr ******** has purchased 3 vehicles from me and I have always stood behind them . He purchased his last vehicle on 01/24/222 and at the time of purchase he got a 60 month 100000 mile extended warranty with lifetime engine and transmission coverage. I'm not certain what his issues are but after dialing ************ the number he listed is no longer in service,.Initial Complaint
11/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
on October 9th 2022 we went to look at a 2005 motorhome being sold by CJ's car america in bridgeport,ny , we looked it over and decided to purchase it and gave them $1000.00 deposit and said we would be back on the 15th to pick it up, it needed to be inspected and the heat fan motor replaced ,CJ called me on october 19th and said repairs were done so I told him we would be down on saturday the 15th of october to pick it up he said ok. mind you this is an hour and a half each way, when we got there it was not ready not inspected or registered and Cj was out riding his motorcycle that day his son was left in charge of the business and knew nothing about us coming, so we left and then I called later that day and said we changed our minds and want our deposit back, because this is no way to treat customers and poor business, I have called several times and left messages and no one returns my calls and now the motorhome is back up for sale on the internet and I have yet to get my deposit back, so I need help getting my money back.Business response
11/18/2022
Refund was given 11/4/2022.
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.