ComplaintsforBridgeland Auto Brokers

• Initial Complaint

  06/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2021 ***** *** in April of 2024. When we got the vehicle home the wiper fluid refill light came on and it has a headlight malfunction light on. When adding fluid we noticed the reservoir was completely shattered. I spent my next 2 days off during the week trying to get it resolved. They did fix the reservoir but could not figure out the headlight malfunction and to told me I needed to take it to the ***** Dealership. After taking another day to take it to ***** they determine the left headlamp assembly needed to be replaced and quoted $2300.00 and stated it needed to be replaced with an OEM part. Bridgeland did not like the quote and said they would get the part and fix it. After being told they were ordering an OEM part it was discovered the got aftermarket to save money and upon install they cracked the fender and it was not securely fastened. I asked if they thought it was acceptable and the Service manager went on to tell me it's a used car what do you expect? I showed him a picture and he did not care. After bringing it up with the GM Kyle he offered to do a trade. I texted him to make sure we would not be on the hook for the interest on the original loan and said No we wouldn't. Upon trade it was found that they Snuck in the over 7,000 dollars from the original loan plus interest into the price of the new car. I have multiple text messages confirming everything and all the lies that were told to us during this very frustrating experience There is more but I do not have the space to continue.

  

  Business response

  06/03/2024

  BBB spoke to Kyle at the business and the following was relayed:

  I spoke with the customer and explained the numbers and papership questions. The issue was a misunderstanding of the numbers.

   

   

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In January 2024 bought a 2021 *** ****. April 2024 90 days after buying the truck have to replace the rack and pinion. Took truck back to Bridgeland Auto and talked to them about replacing the part. They only offered 15% off the work. This is something they should of found during the NYS inspection. I only put around 3000 miles on the truck at that time. I also filed a complement with the NYS DMV safety Division.

  

  Business response

  05/30/2024

  BBB spoke to an administrator at the business and the following was relayed:  An extended coverage was offered at the time of sale, but customer declined.  The NYS Inspection was done back in January, about 5 months ago now and about 3,000 miles ago.  Nothing was found at that time.  The period of obligation for us to cover any repairs has expired, however as a good faith gesture of goodwill, we are still willing to offer a discount on the work if he'd like.  Please have him contact us directly to discuss this if he'd like, we'd be happy to work with him on a discount but we cannot cover the cost of a repair that is needed months and thousands of miles after a sale, with no extended coverage elected.  Thank you.  

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to ***** **** first their other related dealership where the ******** **** was on inventory, we was not approved because of income as girlfriend switched, a day later get a call from Bridgeland the "mother" dealership and they say they can get us in their with no problem, idk why they included the income like they did at ***** ****. So we go their and they pull up application from ***** **** and then redid a new application with info with our income and they took few days and got back to us with approval, when we was not approved yet and bank didnt even purchase yet, we have requested are money and return are traded in vehicle back to sense day after our purchase and denied.

  

  Business response

  05/07/2024

  BBB spoke to an administrator at the business and the following was relayed: We have resolved this matter with this customer, we took the car back and got the customer into a different vehicle.  Thank you.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2015 *** ****** **** for 46,000 dollars since the day I’ve picked my truck up I’ve had major constant problems with it, first day I picked it up transmission lines went and they put a brand new transmission in it! I get it back in a week.. alignments Front end needs numerous amounts of parts installed in it like tirods ball joints and control armsand exhaust manifolds…there’s visit two, visit three there’s pitman arms and other stuff bad and alignment was tried for the 3rd time as well. And then by the 4th 5th and 6th try trying to align my 50,000 dollar truck it still couldn’t stay on the road if it wanted and they tell me it’s got a perfect alignment, one guy even told me it would get better of you keep driving it and, there still is bad front end parts lights on the dash, and exhaust manifolds leaking again… and a couple other things now I know they’ve tried several times to fix the problem I think at this point they should be finding me a different truck and paying my loan off but they now have pushed me off for weeks and weeks trying to just avoid the problem completely! Not bashing the business or deffinetely not bashing my salesman he was a great experience the whole buying process was awesome but after the buying experience for me had not been good at all and I’d like a full refund or replacement

  

  Business response

  07/05/2022

  BBB spoke to Kyle at business and the following was relayed: 

  This was resolved. We took the customer out of his 2015 ****** and sold him a 2018.

  Customer response

  07/20/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BBB spoke to the customer and the following was relayed: They did take care of me and put me in another vehicle.  Regards,  ****** ********  

• Initial Complaint

  03/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to Bridgeland traded in my 2006 ***** ******* *** eight I bought ******** *** it had problems so I returned it for another one the bank called and told me to return it to the dealership so I did so and now I’m out of car out $8500 and I need another vehicle ASAP can you please help me they will not pay me anything and I put 1000 down on the car and I sold my car for 8500

  

  Business response

  04/19/2022

  I have reviewed the customer complaint and have since had several positive discussions with Mr. ******** regarding the details of his experience. We have come to a mutual agreement to resolve all of Mr. ********'s concerns. On 03/29/22 we swapped Mr.******** into a 2016 *** of his choosing. We value our customers like no other and want to have a healthy relationship now and in the future. Mr. ******** has agreed to reach out and amend his original complaint.Kyle C******* General Sales Manager###-###-####

  Customer response

  04/21/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ********

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had purchased a vehicle from Bridgeland Auto and financed through Credit Acceptance in April of 2021. I had the vehicle for 2 weeks then the transmission went in it and I was given a rental. I took my car back to Bridgeland auto to have it fixed and still today they have my vehicle still "being fixed". I have dealt with credit acceptance and Bridgeland auto for my vehicle to be fixed but it always an excuse or different stories. They recently about a month ago gave me a bigger rental to accommodate my needs, but a week later took it back because they said my car was up for repossession I called and asked and it was considered abandoned due to sitting at a shop forever. They recently told me that my car was going back to ******* ******* for the new transmission to be put in and now that appointment is not until Monday and they told me they would have a rental for me Wednesday 1/26/2022 and now they are telling me they have no rental cars available for me. It is goin on 9 months without my car and they just will not work with me or its always a different story, i call up to Bridgeland and I get ignored or no answers. I am just tired of being 9 months waiting or my new transmission to be put in, I would like my Car back fixed and good as new, or i would like a newer car that will accommodate my needs. I also want a rental back without playing games with them. thanks any questions reach me at ###-###-####

  

  Business response

  02/10/2022

  I have reviewed the customer complaint and have since had several positive discussions with Mrs. ****** regarding the details of her experience. We have come to a mutual agreement to resolve all of Mrs. ****** concerns. We provided Mrs. ****** with a loaner vehicle and her vehicle repairs are being completed by 02/14/21.We value our customers like no other and want to have a healthy relationship now and for the future. Mrs. ****** has agreed to reach out and amend her original complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩