Business ProfileforKaizen Lighting LLC
Current Alerts For This Business
On January 12, and February 3, 2022, BBB attempted to contact Kaizen Lighting regarding a pattern of serious complaints. BBB received complaints in the past 36 months alleging:
advanced payment for merchandise that is ordered and not delivered. Consumers state that when they try to get updated information on the order status, the business is responsive at first but then no contact can be made with the business.
The complaints allege the business collected advance payments ranging from $700 to $1806. The business failed to respond to all of the complaints through BBB’s complaint process.
BBB notified Kaizen Lighting about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general background information, the names & full contact information of the business’ principal officers and responsible management, the physical address of its principal office and a completed BBB Standard Business Questionnaire.
As of February 25, 2022, Kaizen Lighting has not responded regarding the pattern of complaints or BBB's requests for information. BBB has concerns about Kaizen Lighting’s business practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Brockport, NY 14420-9483
- BBB File Opened:
- 9/23/2019
Customer Complaints
15 Customer Complaints
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09/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
5 Customer Reviews
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Most Recent Customer Review
Johnny L
01/06/2024
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