ComplaintsforTVALB
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The transmitter box has malfunctioned and is completely non-functional. I called for assistance and was left on hold for over an hour. When I called again, they assured me someone would contact me within a few minutes. Today marks the third day without any follow-up. I've been persistently calling but haven't received any response. Despite having prepaid for a year of service, which is valid until February 2025, I'm left without support.Customer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
02/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up with ****** in bronx ** to watch some albanian shows. Due to the time zones I made sure to call before signing up to check if the app works with my smart tv and if there are playback Options. They told me yes everything is a available. When I tried to watch a show from last week I cannot. I got in touch with the company who told me that my tv eventhough is a smart tv, its tlc so I wont be able to play back but I can buy a box now. I refuse as this is a big scam to me and would want to get my money back. The company is refusing. Please help!Customer response
03/10/2023
Better Business Bureau:
At this time, I have not been contacted by TVALB regarding complaint ID ********.
Sincerely,
*******************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.