Business ProfileforStudy Abroad Europe

I signed up to a Study and work abroad program (03/31/2021) in order to secure a placement as part of my University degree. I paid **** USD for this program, to which their contract states they would help find me a 10 month internship in *****, ****** and full assistance and support during the whole process. The advisor that was assigned to support me had told me that they would submit all my documents to the ****** Administration on my behalf in order to get my **** approved. I sent over the documents on the 12th August 2021. however a month before I was due to move out to ***** (09/09/2021) they told me I had to do the whole process on my own.They then provided misinformation about being able to work out in ***** without a ****, which can be seen on the attachments below. I queried this information multiple times, to which the advisor responded that it would be fine for me to live and work in ***** without a ****. This is highly illegal, and if I was to have worked without a ***** I would have been deported from ******, and potentially banned from the country.When I had submitted the documents to myself, the ****** had responded to me that there were issues with my application. They provided their response in ******, so I forwarded this email over to my advisor, to get some help with what they were asking for; to which I was given the wrong information about the documents I needed to send off. They had also provided me with a non-compliant Convention, which caused further delay to my application. This had been stated in the email that I had sent to my advisor, however they never responded to my email.This led to me making a formal complaint to the company. I asked for a refund due to the service they had provided me during this process. Their response to this complaint was to offer me another internship in ***** for 3 months- which would be illegal, or they would find me an internship within ******- which I felt would not equate to the money I had paid for.