ComplaintsforFly E-Bike

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 electric scooters at a total price of $950 on 08/12/22. After riding the scooters for 2-3 weeks. One would not accept air in the tire. And the other one wouldnt charge. I immediately went back into the store with both scooters. I was told to leave them, and Id get a call. After 3-5 days, I start calling. I was told the flat tire was going to cost $40 for a tube. But how!? As for the no charging scooter, I was told it was going to cost $450 for a new battery. ABSOLUTELY NOT! Now Im back and forth to the store. 2 911 police appearances. Im told to go to Civil Court. Now the salesperson says, no need. Well call you, when to pick them up. Go in on the call date. Told, they havent been bought back yet from another one of their stores. After waiting for over 3 hours. I leave, after another 911 call made by me. Officers respond through a phone call to me. Told yet again. Its a Civil court matter. So I leave. Return the next afternoon. Now they cant find the scooters. AGAIN. After waiting 2 hours. Im told by the same salesperson. We may have thrown them out by accident. TAKE US TO COURT. Now its to the point where Im irate! Time to involve BBB. How dare they keep my scooters and my money!? If I hadnt been battling breast cancer, I may have gone to court. But with all that I had/have going on I GAVE UP ON THAT. My health became way more important. As I testify right here today. I AM A ****** SURVIVOR. And its time to seek JUSTICE. My scooters or my money.

  Business response

  04/11/2023

  Hello,

  we have a deep impression of this customer, and the situation is as follows: The customer purchased two scooters on 8/12/2021, not 8/12/2022 as the customer claimed. The scooters purchased by the customer were worth $400 and $550, respectively, and were paid in cash. (As the receipt did not indicate the year at the time, our company will send you both the handwritten and electronic receipts before and after to prove that the year is 2021). After about 7-8 months, one of the scooters, named H-3, was pushed to the store for repair. After inspection, it was found that the motor was broken. The customer said she did not want to pay for it and wanted free repair. We refused her and informed her that we could offer a certain discount, but because the warranty period had expired, we could not do it for free. (We will also take a screenshot of the warranty period of our company on the electronic receipt). The customer angrily called the police, but the police did not help her, so she left the scooter that needed repair, H-3, behind. We reminded her that it was her property and if she did not want to repair it, she needed to take it away because we could not keep her private property. However, the customer insisted on leaving the scooter and left. After about 5 months, the customer came back and demanded her electric scooter. Because it had been a long time, we did not know where it was and needed time to find it. She then reported the incident to the police on the spot, and we also hoped that the police could help us resolve the situation. However, after 2-3 hours, the police did not show up, so she left on her own and threatened our company's employees that she would file a complaint with BBB. From this, it is evident that she did not report to the police after waiting for us to find her scooter for three hours, as the customer described. We hope that ******************** can also seek justice for our company as we do not agree with the customer's above description.

   

  Thank you very much.

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