ComplaintsforAmerican Secured Fencing Corp.
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Complaint Details
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Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vinyl fence about 6 years ago from the American Secured Fence Corp. ******************************************************. About 4 years ago on e of the posts weakened because the s**** drilled into one of the steps cracked the step. My son-in-law was able to repair the step and reinforce the fence. Approximately 18 months ago, another of the steps cracked thus weakening and loosening the fence going half way down. I have called American secured Fence Corp. numerous times since then to NO AVAIL. At first the secretary stated that they had no one to send to repair the problem. This went on until the present. The last two times I called I was told that they would see if someone could come by to assess the problem-no one came. This company is not standing by its workmanship and product, I am 80 years old and have poor balance which requires me to use a cane for walking. The fence as a consequence of poor workmanship has been rendered weak and loose which thereby creates a substantial risk for me while ascending or descending my stairs.Evidently, this company does not care about their customers nor the safety of their customers.Business response
11/08/2022
********
We had went to **************** home on May 18, 2022 and did
A repair of the post on the handrail
I have not heard anything from him after that, and as you can see from the attached invoice
He paid his bill
We will contact him and see why he is still having an issue
Thank you
*****
American Secured Fence
************
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Contact Information
2190 Reeds Mill Lane
Bronx, NY 10475-1438
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.