ComplaintsforBogopa Service Corp.
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Good Evening, At approximately 8:51 PM ET, While leaving the Food Bazaar location at *********************************************************************, I was abrasively approached by a security from ********************** LLC. The agent yelled at me, aggressively urging that I open my bag to be searched. I looked at him and declined his request, as I felt there was no probable cause to search me. He continuously pushed me and grabbed my bag making me deeply uncomfortable. At this point me and the agent enter a screaming match and his manager walks over, screaming at his worker defense. As I am expressing that the man physically assaulted me, and I am arguing with the agent, the worker called me a ****** As I look down, I notice that I have colorful acrylic nails and a telletubbies shirt. I asked the security manager what will be done if I search my bag and show my receipt and it shows that I have paid for everything. Will he be fired or suspended and the manager laughs in my face. This level of blatant disregard and disrespect is something that I have experienced at this location multiple times. I spoke with store associate ******* who provided me with a copy of my receipt, and I proved that all of my purchases were made. I have lived in ******** and shopped at this store for 26 years, this is not the first time I have been accused without probable cause. I have filed a police report and I would like to request a copy of the security footage. Thank you so much for your time.****** **** ********Initial Complaint
04/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 4/17/2024 I completed an EBT purchase of $219.18 at Food Bazaar, located at ********************************. Once this transaction was complete, I produced my debit card to pay for the non- EBT items. I later discovered that the merchant also charged my debit card $219.18. I immediately returned to the location the same day only to be told that I would not receive a refund for the duplicate charge. I threatened to file a police report and was then told to return on 4/18/2024 to speak to the store manager. I did so, and was told the charge would be refunded. After leaving the store, the merchant fraudulently charged my debit card again for $219.18. I returned on 4/19/2024 only to be told that there was mistake, but the merchant reluctantly refused to reverse the fraudulent charge. I called 911 and spoke to Officers ***** and *****. They confirmed the fraud, but I was told I'd have to take the merchant to small claims court to resolve. This merchant has attempted to commit both EBT and bank fraud. I'd like for my hard earned money to be returned to me, and for the merchant to be held responsible for their blatant acts and crimes. Both encounters were recorded and there is evidence to back my complaint.Customer response
05/21/2024
Better Business Bureau:
At this time, I have not been contacted by Bogopa Service Corp. regarding complaint ID ********.
Good evening. I hope this email finds you well. I'm contacting in response to complaint number *************. I have not received a response or refund from the merchant.
Sent from ******************************* (*************************)
Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I'm a bronx resident, I'm reaching out because for serval years now I've been experiencing some issues with the business Food Bazaar market. I frequently shop there for groceries every week, and every shopping trip, I'm followed around the store by employees, AND SECURITY IN THE STORE , and some undercover people and they have outside contractors, who may be shopping and they follow me around the store observing me in every isle I happen to be in. Also when I'm checking out with my groceries security watch me like I'm some criminal. Managers always dismissive when you try to talk to them. I would like to know why I'm being targeted when I shop.They let me in the store to spend my money so I need some answers.Business response
04/16/2024
We would like to extend our sincerest apologies for any inconveniences you may have experienced during your recent visits to our store. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring these matters to our attention.
Upon receiving your feedback, we immediately engaged with our store management team to investigate the issues raised. We also want to clarify that our security personnel are contracted through a third-party service provider.
To address any concerns regarding security personnel, we have promptly notified the security company, including providing them with all relevant information. Additionally, we recommend that if you have any further information or observations regarding security matters, please don't hesitate to reach out directly to the security company at ************** or appropriate authorities, such as the State Security Agency.
Ensuring the safety and satisfaction of our customers remains our utmost priority, and we are committed to taking every necessary step to address and rectify any issues promptly.
Once again, we apologize for any inconvenience caused, and we thank you for your continued support and understanding.Customer response
04/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
01/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 1/15 at about 1:25 I visited this supermarket in which I purchased 3 items showing on sale for 2 for 4. The items were 2 frozen Birds Eye bag of broccoli and one bag of mixed vegetables. Paid for my items and reviewed my receipt after. I notice that the bird eye items I purchased were not charged for sale price instead charged for the regular price 4.39and 5.39for mixed vegetables. I proceeded with asking for manager that could clarify why I wasnt charged the sale price? She reviewed items and expressed that it was Birds Eye selects, I asked her what does selects mean and how would us customers know which it is, she proceeded to state it was for single item vegetables not mixed, so I stated to her since broccoli was a single item then I should have been charged 2 for 4. She asked one of her employees to check item, in which they took about 10 minutes to come back to me to inform that she was looking for the right one, while waiting I decided to go back to frozen section since they were taking long and I noticed they took the sign down. I went back to look for manager and she has me waiting for 25 minutes to tell me that the one I chose is not the same item. Im very upset because the sale item I chose was exactly what they posted on their weekly ad and also posted onto the freezer when I grabbed it. She was unprofessional and not courteous about the issue and never resolved anything. When clearly it was false advertising they had up. As a customer for many years I felt that she had no disregard for what I was telling her plus she had me waiting for 25 minutes for nothing! They did not honor the false advertising they presented in their market when it should have.Customer response
03/02/2023
Better Business Bureau:
At this time, I have not been contacted by Bogopa Service Corp. regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
09/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I filed to NYC Environmental Dept. to report that they did not keep the city facilities well. Only one week, I got stolen around $10 from my bill. I guess they may feel very bad on my complaints. So they play tricks on me again. They often refused to provide receipts to consumers. I strongly request to get my receipts back.Customer response
10/28/2021
Better Business Bureau:
At this time, I have not been contacted by Bogopa Service Corp. regarding complaint ID ********.Please help to improve the process, and save ink & papers. Thanks.
Sincerely,
* ***
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Customer Complaints Summary
7 total complaints in the last 3 years.
5 complaints closed in the last 12 months.