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Complaint Details
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Initial Complaint
08/31/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
8/28/21 I picked up my dry cleaing which consisted of 13 items (pants,shirts and shorts) that were to be pressed only with a crease. The item in question is a white longed sleave linen shirt that had a medium and small faint stains which I was okay with. When I picked up the items on said date I checked to see if my pants had been creased which they were. When I was putting the dry cleaning away I noticed the shirt had holes where the stains had been. I returned to the dry cleaners on 8/30/21 and was told by the person that he forgot to advise me of the holes (he remembered me as if he were expecting my return). He asked if I wanted patcjes which I declined. He then stated I broght the item in like that and that I had washed the item. The item still has the dry cleaning tag on it and is still intact. Essentially calling me a liar. This is unprofessional behavior. Neither an apology or reimbursement were offered. Please assist in my $45 shirt. Thank you.Business response
09/02/2022
Good morning,
We have settled this matter with the client "*****************************". A reimbursement of $50.00 (CASH) was given to him in person.
Along with their response, we have attached a reimbursement agreement.
Thank you.
Sincerely,
**** *****
Arias Dry Cleaners
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Contact Information
902 E Gun Hill Rd Apt 2206
Apt 2206
Bronx, NY 10469-3708
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.