ComplaintsforAvailable Movers & Storage, Inc.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of Transaction: 2/20/22 I hired Available Movers on the above date to move my items from ******** to ********. During the consultation I had a conversation with *** who quoted me $1,900 for the job. I agreed to $1,900 for the job, supplied credit card for payment. I was told that when the items pick up they will charge 30% of the amount . Upon picking up the items a total of 50% was charged to my card. My items was delivered on February 23rd,2022. Then I was informed that my total balance will be $2,177.40 and I would have to pay the balance for them to release my items. On February 27th,2022 while unpacking some of the items I noticed that a large standing mirror a box of my designer shoes was missing. I immediately called the driver who delivered my items to inform him about the missing items. He told me that he would have called me back which he never did. I reached out to the office on March 1st,2022 to inform them about the missing items. They told me that someone will follow up with me within a few business days. One week passes and no one reached out to me, I then contact the office and speak with ****** who assured me that someone will get back to me. Another week passed and no one got back to me. I then call and speak with ****** again, a few days after speaking to him I was informed that they investigating to find my items. I then get an email stating that they didn't find my items, then a second email to say that they aware where's my mirror. I then inquired to them about my box of designer shoes, which they deny in email that I'm missing the items. They then send me a quote of what they think my mirror is worth, I replied with the amount that's it worth and also that I will submit my receipts for my shoes that's missing as of today no one replied back to my email. I will furnish our email communications and I can further submit the receipts for my shoes that's missing.

  Business response

  05/18/2022

  Dear BBB, were sorry to learn about this complaint. we look into it very cheerfully. ** ****** ***** moved with us from ** to MD. same day move. called last minute and booked the job. based on what ** ****** ***** sent in the attach file everything is stand.

  please review page 7. quote" Full Value Protection
  Amount of Liability:  (Optional Service)
  
  WARNING
  If a moving company loses or damages your goods, there are 2 different standards for the companys liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the **** of lading (contract) for your move.
  
  Before selecting a liability level, please read:
  
  Right and Responsibilities | FMCSA
  
  Ready To Move Brochure | FMCSA
  
  Protect Your Move | FMCS"

   

  As you can see in the initial agreement ** ****** ***** agree to the term. moving forward we submit the claim for ** ****** ****** according to the guide line we have as license company we provide what the law required, in this case ** ****** *****

  selected the basic insurance witch giving her the amount of 60 cent per pound per article. there for we send an email to ** ****** ***** on March 28th with the claim resolution. please see ** ****** ***** respond to this email.Good Morning,
  
  Excuse me ?   My mirror cost $70 at HomeGoods and I had it customized.  I also informed you guys that a box of my shoes was missing.  I will submit my receipts when I get home today.  If I need to get a lawyer to move forward with this please let me know!
  
  ******
  
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  Thank you.

  Available Movers Team.

  Customer response

  05/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Good Morning ,

   

  The company is only accepting liability for the mirror and keep ignoring the fact that I reported that I've lost a box of shoes. Am I not going to get reimbursed for my shoes? My mailing address is ****** ****** I will send the a few recent receipts for my shoes when later today.

  ***** *********** ******* ************** ** *****

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ****** *****
  
  
  
   
  

  Business response

  06/16/2022

  Dear BBB, our Documents showing that *************** ***** sign and agree that she received all item, few days letter ** ****** ***** called and tell us about missing box. we try to located the box and there is no box found.

  *************** ***** received all boxes according to the list of items sign by the customer. 

   

  we hope this will help to resolve this meter. 

   

  thank you Available Movers Team.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩