Complaints

This profile includes complaints for Riverdale Chrysler Jeep Dodge Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Riverdale Chrysler Jeep Dodge Ram

  5869 Broadway Bronx, NY 10463-2473

• 

  Riverdale Chrysler Jeep Dodge Ram

  3230 Jerome Ave Bronx, NY 10468-1171

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a recalled jeep liberty jet 2012. I had appointment to bring it to their repair shop in June 2024, I went .I was told the parts had to be ordered and someone would call me back. No one did.I have called them several times, their answer was same.I am subjected to driving an unsafe car. Please help Thank you.

  Business Response

  Date: 09/25/2024

  This recall was performed by Us. Customer took possession of vehicle.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this place on 7/26/24. At the beginning, salesman gave me a price for the car $22,848 (the commercial price on ********) and they told me that there is another fee so the total of the car will be $23,750 plus taxes and title and registration, and they asked me if I agreed on the price or not and I said yes go ahead and start check with the banks to check how much the finance and what the interest rate that I should pay monthly and they ask me to sign a paper that I agreed on this price which I did. The financial manager came back to me with 12% rate and installments every month plus $500 which I refused and I left because it is above my budget, then he called me back after I left and he said that "I can make it to you $460 a month and that the least I can do because I have a bad credit score which is not". I agreed on those installments and I signed hundreds of papers and they keep saying that the interest rate is 12%. I received different numbers from the bank so I called the dealer to send me a copy of the contract because they said that they will send it but they didn't for almost a month. I found that they changed the numbers that we agreed on and the price of the car instead of $23,750 it became $25200 and the interest from the bank is 9% not 12% as he said. It is my first car in the ************* and I didn't know that some dealers do dirty work like that. I need help. I feel that I was scammed. And after I talked to the financial manager, he told me that why I'm angry I was looking to pay $460 a month and I pay that number!!! so it looks like they do that with a lot of people or may be because I have a heavy accent so they decided to scam me. Plus after I purchased a car and I about to leave I found that there is no spare key and when I asked the salesperson he told me that it is a used car and it happens that the first owner lose the key which I don't have a problem but you have to tell me not surprised me. Please I need help. Thanks.

  Business Response

  Date: 08/23/2024

  Good morning, in regards to *** ******** concern about the increased price on the 2021 Jeep Cherokee mentioned in his complaint,  it was due to his accepting and signing for (2) extended warranties for a total of ******* dollars. If he wishes to reach out to us to discuss, we would be more then happy to explain.

  Customer Answer

  Date: 08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  It is first time for me to hear about a warranties. No One mentioned to me anything related to $2500 warranties !! Even when I asked if this car has a warranty or how I can keep the car certified, the sales man went to the financial manager and came back to me telling me that if I want a warranty the payment will increase per month around $50 and If I want the car to be certified it will be extra around $20 dollar so the monthly payment will increase around $70 which I refused because it is above my budget. And regarding that I signed a paper, they gave me hundreds of papers to be signed, and all of them have figures and numbers. I thought that it is a registered place and no one will try to fool me or scam me and add numbers in between we never agreed about it before. I signed for $23,700 not for $25,200. And if the $2500 for a warranty, I just purchased the car less than a month ago, and I don't need the warranty that you mentioned, so give me back the $2500. You can easily adjust the number with the Bank. or you can give me back my down payment ($1500) plus spare key that you didn't tell me that the car doesn't have it. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 08/28/2024

  Mr. Tohami, even though you signed the approval for these warranties, we will go ahead and have them cancelled.  Please understand that the money will not go back to you but to your lender. We will start the  cancellation process.  

   

  Regards

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I want to make it clear and straight that per Riverdale Chrysler's last message, the extra money that I found added to the price of the car that we agreed on was because of the warranty ($2500) that they will go ahead and have them cancelled. And per Riverdale Chrysler's last message, the $2500 will not go back to me but to my lender which is **************** bank, which means that I should receive another letter from the bank stating that my loan will be changed to $23,345 ($25,845 - $2500 = $23,345). Please advise, and how long will the cancellation process take to show up at the bank side? 

  Side note: the letter from **************** bank that stated my loan is $25,845 attached as PDF file to the case

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi name is ***************** i purchased a 2024 jeep compass vin#***************** the manger was ************************* and the salesperson was *******************************...i was charged illegal fees that i wasn't aware...the price of the car was ***** i was charged 6900 illegal fees

  Business Response

  Date: 08/16/2024

  Good afternoon, in response to the concern of ************** being charged illegally in the amount of $6000, this charge is in reference to him signing for (3) separate extended warranty packages ( paint shield, 6 year 100K package as well as a tire and wheel package) Again all of which ************** signed for.  So there are no illegal fees charged on our end.  However, if we wishes to cancel these, we can do that at his request but it can take 60 to 90 days to complete. 

   

  Thank you

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Jeep Compass from the Riverdale Chrysler Jeep dealership on or about September 27, 2021 for the total price of $34,246.63. They sold vehicle to me with the promise that there were no prior accidents. I signed a CarFax that stated that no accidents were involved. Fast forward to the present, in July 2024 I went to another dealership to try and sell my car. There they showed me an Esperian report stating that the first owner had gotten into what seems like a major accident on March 29, 2021. The details of the damage include the following: "Right side damage, damage to bumper, damage to wheels, damage to quarter panel and damage to fender." This was never reported to me and I had no knowledge of this accident. Due to this accident, the resale value of my car has drastically decreased. I got 3 quotes and all say that due to that accident, they have to offer a lot less. I was blindsided and feel that I'm a victim pf fraud. I'm losing out on a lot of money due to this unreported accident by the first owner of the vehicle. I would like monetary compensation for this issue.

  Business Response

  Date: 07/26/2024

   We spoke to ******************** and explained to her that at the time of purchase Car Fax (which is attached) had not reported the accident.  We had no idea that the car was in an accident and that we are just as surprised as she is. I offered to buy out her vehicle at market value, she declined and countered with 3k more.

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The dealership initially only offered me the total of what I owe for the car (which is $10,606.11) and I would've had to give them my car so them to resell. I told them that if they offered me $17k, then I would agree to sell them the car because I feel it's an amount that compensates for what I overpaid on the car when I purchased it in September 2021 due to the undisclosed damages/accident by the first owner. I felt that their offer was a joke and quite disrespectful-that again I would be cheated on and the dealership comes on top. They would've gotten to chance to make a profit again off their mistake. The dealership should take accountability for not doing a thorough inspection on the vehicle and the damages/accidents (such as conducting an Esperian report in addition to the CarFax or waiting a certain number of months before reselling a vehicle so that any new damages and/or accidents show up on the CarFax report). I should've never paid the market value for the Jeep at the time of purchase, which again was about $34k, because the car wasn't worth that much due to all these damages/accident it had gotten into by the first owner. The dealership needs to take accountability for their mistake and should compensate me by eliminating the rest of what I owe for the vehicle ($10,606.11) AND not having me hand them the car in exchange or offer to sell it to me for $17k because again then they're winning here and I'm losing again.  

  It could be that dealerships know that damages and/or accidents do not show up in the CarFax report for a certain amount of time and sneakily sell the car before it shows up so that they can sell it at market rate. It's fraudulent and unfair practices and needs to be punished, even if it's in the form of monetary. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 08/01/2024

  "Unfortunately, we could not reach a fair and amical agreement but offer stands as is."

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Their offering was neither fair nor amicable, especially considering they sold me a fraudulent vehicle and are taking no responsibility for that. 

  I already said in my previous message what my next step would be. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking for a car and did research prior to going to the dealership. I saw several CPOV cars on Riverdale Chrysler Jeep's website and reached out to make an appointment. When I went to the dealership I was informed that the cars I was interested the prices that were listed were significantly less than what the dealership biught the cars back for. I was told from the salesperson that the "fees from the dealership" were in excess of $7,000-$8,000 so that the dealership could make their money back when i asked to see a breakdown and understand how and why i was told i was not allowed to get a breakdown and that the dealership could do that.

  Business Response

  Date: 07/26/2024

  We actually attempted to reach out to ************** on July 11th to obtain additional information as to her complaint and the below was her response:

  at this point for what? 
  If you aren't going to honor the prices listed on your website without hidden fees and markups to "get your money back" as it was explained to me on sunday there is no need for further conversation. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service contract since April. The contract price was tacked on to my financing, it was only brought up when I asked why the numbers were not matching list price and price after fees and taxes. I already paid 10k up front.This is a vehicle still under warranty with jeep (did not know this at the time) DOWC was a service I didnt need and told it was mandated by the dealership. Given that I was getting a service and was unaware that jeep warranty already covered I was ok and signed the document. but I read the fine print and saw it was not necessary or part of state mandates. I called customer service to explain how it works and the service contract shared by **** was not presented by the dealer just the initial face sheet where I had to sign. Keep in mind this service was only explained after speaking with two people and then the official finance guy showed up to explain the differences in total financing price. I have not been able to get refund even after **** stated it would reflect on their may invoice.

  Business Response

  Date: 07/10/2024

  Dear ************,

  Thank you for contacting us regarding the cancellation of the **** Warranty.  We apologize for the inconvenience caused and the difficulties that you have experienced in getting a response from the Dealership since April.  This is entirely unacceptable, and we will be implementing changes at the dealership to ensure that this does not happen again in the future as it falls short our standards of customer care.

  The refund for the **** Warranty has been cancelled and check has been sent to your financial provider ********* today.

  Once again, we would like to apologize for the delay in getting this resolved.  

  Yours sincerely,

  Riverdale ************* Team

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 25 March 2024 I took my vehicle with a "Check engine" signal and noises coming from the front of the minivan. I was charge $3200.01 for labor and parts. They said I have two years warranty when the vehicle was returned.I am still having issues with the vehicle; there is a "Service Electronic Stability Control" coming up on the dashboard every so often. originally, when the "check engine" lit on the dashboard was accompanied with the same message: "Service Electronic Stability Control". The service center got rid of the "check engine", but not the "Service Electronic Stability Control" message on the dashboard.The van still makes lots of noises coming from the front ( a continuous rattle) end, specially when the road is uneven and it does not feel secure. Invoice number ****** and customer number: ******

  Business Response

  Date: 04/24/2024

  Dear ****,

  We're sorry to hear about your experience. This is concerning and not at all indicative of the level of service we aim to provide to our customers. We would appreciate the opportunity to discuss this further with you directly. Our Service Manager, *********************, will be reaching out to you shortly to discuss this matter in more detail and work with you to resolve the situation.

  Please do not hesitate to contact the ************* team directly at ***************************************************************** if you have any further questions.

  Yours sincerely,

  Riverdale CDJR ************* Team

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the issue started on March 27, 2024.We paid $ ****** for a diagnostic test on the car where it should be covered under our warranty.The nature of dispute is we took the vehicle to the establishment at ********************* crystler dodge dealership, the service department because we had an issue with our check engine light , left and rear differential on the car. There was lack of communication between us and the service advisor, her name is *************************. First She told us that we have to wait 3 hours to get the car diagnostic check, then she told us we have to leave it there until the next day. However no one called to give us any updates so when we decided to call the next day we was told that it has to stay another day because the car was not worked on as of yet. So now its been there for 2days She stated that the inspection has not Been done yet.We decided to go get the car because we was getting the run around plus she was very unprofessional and rude.We asked her if the car was ready for pickup and she stated yes. So when we got there she said we have to wait an hour so they can put the car back together .I asked her why are they putting the car back together and you told us they did not touch the car and it was ready for pickup., she said how do I expect to know whats wrong with the vehicle.In return of the vehicle she told us to pick up the vehicle outside, and so we did.The following day I went to the gas station for gas and I decided to check the engine oil, when I checked there was no oil in the engine and when I took it there there was oil. She said nothing to us about the problem.I had to buy 4 quarts of oil to put in the engine. The issue at hand is you knew the vehicle had no oil which they took out because when we dropped the car off there was oil in there. Why did they not tell us that they took the oil out and did not replace it nor told us anything.

  Business Response

  Date: 04/01/2024

  Dear ************************,

  
  Thank you for reaching out to us and we're currently investigating your concerns to ensure we address them effectively. Rest assured, we're committed to resolving this matter to your satisfaction.  We appreciate your patience and understanding as we work towards a resolution. If you have any further concerns, please feel free to contact us directly.

  
  Yours sincerely,

  Riverdale CDJR ************* Team

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  We are currently trying to work with the establishment. They are working on the vehicle 
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our vehicle in on 2/20 for a repair that we were told would take about 6hrs. On 2/21 we were informed that the technician working on the car made an error and the car was no longer starting, which is not the issue we brought it in for. We asked for more information and they kept giving us the run around. We were told the manager, *********************, would call us to discuss the issue on 2/22, but he didnt call and when we called them, we were told the manager was unavailable. We went in person on 2/23 and was told that a loaner would be available for us on Monday by 12pm. We went back on Saturday for an update, but no manager was on site and the weekend staff did not know anything about our vehicle. On 2/26, we got no call regarding the loaner and when we called, once again the manager was unavailable. We then contacted the main site sales department to speak to a supervisor there. They tried to assist us, and asked us to come in on 2/27, but when they contacted the manager *********************, he became irritated with them. We went back to the site on 2/27 at which time ****** finally provided us with a loaner and stated that our vehicle is still not ready. He is also refusing to discount the cost saying, there is nothing he can do when his staff already informed us that they have the ability to offer us a significant discount for this major inconvenience

  Business Response

  Date: 03/15/2024

  Dear *******************,

  We want to sincerely apologize for the inconvenience and frustration you've experienced during your recent vehicle repair. I understand from the Service Team at Riverdale that you have resolved this matter to the satisfaction of all parties are there is not longer an issue with your vehicle.  I would like to thank you for your feedback as there are areas that we can work with the team to improve:

   - Improved Communication: We're revising our communication protocols to ensure customers receive timely updates and transparent information throughout the repair process.
   - Preventive Measures: We're implementing measures to prevent similar incidents in the future.

  Thank you for bringing this matter to our attention.

  Yours sincerely,

  Riverdale ************* team

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased my 2022 Jeep Grand Cherokee 4XE in 03/07/23, about a month or 2 after that the vehicle started showing a message for the suspension system to be checked. i took the vehicle to Riverdale Chrysler Jeep to be checked the issue was temporarily fixed and a few weeks later the warning light showed again so I again took the vehicle to Riverdale Chrysler Jeep to be looked at, I was told a part had to be replaced which it was, the vehicle again was fixed temporarily because the warning light came up again. On 12/12/24 I took the vehicle to have an oil change done on my vehicle, however I also had an warning light from the check engine for a reason that has nothing to do with the suspension, they kept the vehicle for 36 days which they're charging my insurance company for a loaner and of course i had to pay them and get reimbursed from my insurance company how ever the vehicles engine problem only took them 21 days to fix but I had to pay for the 36 days and not the 21. I gave them instructions to fix the check engine light and to also fix the problem with suspension system. They stated they had to replace another part for the suspension system. I picked up my vehicle 01/15/2024 and the suspension problem is still happening.

  Business Response

  Date: 01/24/2024

  Dear ************************

  Thank you for contacting the ************* team and we apologize for the inconvenience and frustration that you are experiencing with your vehicle.  We have contacted you regarding this matter in order to reach a positive solution as you are dissatisfied with the service that you have received at Riverdale. We are committed to resolving these issues for you.  We have other service centers within our dealership group, but you are unwilling to allow us to resolve this by having the vehicle inspected and repaired at a different location (*********** CDJR and Manhattan CDJR). You are also unwilling to deal with either Riverdale or the ************* team at ****** and Co (our ****************** so it is very difficult for us to resolve this with you. 

  If you would like us to assist you with a resolution for this issue, please contact the ************* team at ************.

  Yours sincerely,
  ****** & Co *************