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Find a Location

Simple Health LLC has 1 locations, listed below.

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    Business ProfileforSimple Health LLC

    Online Pharmacy

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2155 Grand Concourse Apt 5G, Bronx, NY 10453-2225
    BBB File Opened:
    8/7/2019
    Related Businesses
    Business Management
    • Christian Soto, CEO
    Contact Information

    Customer Contact

    • Christian Soto, CEO

    Industry Tip

    BBB Tip: Buying medicine online

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Seeking ADHD and autism diagnosis. Paired with *******************************. Told in first hour phone call she was 99% sure I had ADHD and shes only be wrong once. After todays call, she was pushing the idea there is nothing medically wrong with me despite my current medical recommendations and blood work saying different. I ended the call and texted saying I didnt think this would work. She went on to agree, adding that I was disrespectful , yelling at her, and made her feel unsafe then proceeds to say she is able to make a diagnosis that I dont have ADHD or autism after never meeting me in person and also saying she CANNOT give me a full diagnosis without in person evaluation. I asked her receptionist where to file a complaint (politely) and she blocked my number leaving me no way to get in contact with their HR department. She is trying to falsify my medical records even though she didnt not want to see me until I asked to not see her. She even left a voicemail trying to schedule my next appointment. She is extremely unprofessional, judgmental, and opinionated. She doesnt seem to know what she is doing and lets her personal feelings and personal life get in the way of the proper care of her patients. I even sought her out to help with my emotional problems, so to now have my care delayed and now denied, is alarming to me. Especially when she changed her feelings on my diagnosis based on my not wanting to see her anymore. Misdiagnosing people because your feelings are hurt is unbelievable

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Erin A

    1 star

    03/28/2023

    They are refusing to answer any of my messages and it's been weeks now that I suddenly want to cancel my subscription. I've been trying to contact them for about 2 weeks and they will not answer me either through their text service or through their email service. I've marked them as urgent like they say in the site. I reached out on another email and they answered me asking for me for my account info and I gave it to them and when they saw it was me they stopped replying. They have always answered me same day or next day throughout the year I've been using them so if they try and give me some bs about how it takes a while about getting back to me they are lying. I have proof in the text chats how quickly they've always responded. They have no option to cancel my subscription and I cannot take my credit card or insurance information off the sight so they can just keep billing me all they want. There is no option to stop shipment in my pills even though they say you can. This is a total scam. I have no idea what to do at this point. I just want my subscription cancelled and my info off their website. My next step is to call my insurance and see if they can possibly go after them or something to get them to stop.

    Local BBB

    BBB Serving Metropolitan New York

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