11 Customer Reviews
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Review from Jacqueline R
1 star09/04/2024
I just realized that I have been getting charged from your company for 4 months now and I have no clue for what! Someone needs to reach out to me to start the process of a refund immediately!
Amazing Product Picks Response
09/19/2024
Thank you for bringing this to our attention, and I sincerely apologize for any confusion or frustration this may have caused. We take concerns like yours very seriously and are committed to resolving this matter as quickly as possible.To assist you further, I will need a little more information to locate your account and investigate the charges. Please contact me at ****************************** or provide your preferred contact details so we can begin the process of reviewing the charges and, if appropriate, start processing a refund immediately.We value your business and appreciate your patience as we work to resolve this for you.Review from Jason M
1 star08/30/2024
They are crooks they keep stealing from me monthly for 2 different amounts because we ordered 1 time from them. They never respond or answer when I try to contact them I've only received my original order and now I'm over $400 they have stolen from me and the headache of trying to replace my card again and have to pay a fee to do stop payments. DO NOT EVER ORDER FROM THEM RUN AWAYAmazing Product Picks Response
09/12/2024
We are very sorry to hear about your recent experience, and we want to assure you that we take concerns like yours very seriously. Our goal is always to provide a transparent and positive experience for our customers, and we regret that this has not been your experience.It sounds like there may have been a misunderstanding regarding an ongoing subscription tied to your initial purchase. We would like to investigate the charges and ensure that any errors are addressed immediately. We apologize for the difficulty youve had in reaching us, and we are committed to resolving this issue.Please reach out to me directly at ******************************* and I will prioritize your case to review any potential refunds, and ensure this matter is resolved to your satisfaction. We appreciate your feedback and the opportunity to make things right.Review from Josh B
1 star07/29/2024
My wife ordered 1 tube of mascara for $19 and was supposed to receive free shipping. Once the order was placed they added a eyeliner and expedited shipping. We contacted the company and they fixed the additional charges and we received the mascara.... Now here we are 4 months later and I have had 2 extra charges of $31.63 taken and nothing has been ordered or received!!! This seems like a recurring issue people have been having with this company!!! I work to hard for what little bit of money I make and do not appreciate it being taken!!!! This needs to be fixed ASAP!!!!Amazing Product Picks Response
08/10/2024
We understand your frustration and want to resolve this issue promptly. However, after reviewing our records, we couldn't find any account matching the details provided. To assist you further, please contact me directly at ****************************** with your order details so we can investigate and resolve this matter immediately.Thank you!Review from Tetiana K
1 star07/16/2024
Hi. You charged me 2 times 31,63 May and June. I didn’t order anything and you didn’t send me anything. So, please, return me my money backAmazing Product Picks Response
07/30/2024
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We understand your concern regarding the charges of $31.63 in May and June. Upon reviewing your account, it appears that you were signed up for our VIP program. This enrollment occurred when you accepted an offer that included free shipping, a discount, and up to 10 free items per month. We have been sending you pre-bill notifications along with an invite to activate your account, but it seems those emails may have been filtered as spam.To resolve this matter, we have canceled your membership and refunded the charges you requested. The refund will be credited to your original payment method within 3-5 business days. If you need further assistance, please feel free to email me directly at *********************************** a great day!Review from Kristin A
1 star07/14/2024
I received a random charge for $31.63 and have no idea who this company is. I’m assuming it’s the mascara I ordered a month ago after reading other complaints. I purposely reviewed the order multiple times to make sure it was a one time purchase and here they are charging me again! I need a refund now! This is ridiculous.Amazing Product Picks Response
08/10/2024
We sincerely apologize for the unexpected charge and any confusion regarding your purchase. We understand how frustrating this must be, especially if you were expecting a one-time transaction. It appears there may have been an unintended subscription activated.To resolve this promptly, we have cancelled the subscription associated with your account and issued a refund for the charge of $31.63. This refund should hit your original payment method in 3-5 business days.Feel free to email me directly at ******************************* if you have any other concerns.?Have a great day!Review from Melissa G
1 star07/01/2024
Absolute scam… you order a 1 time product and they automatically enroll you in a monthly subscription and no products delivered. Do not order from them. I will be contacting them for reimbursement.Amazing Product Picks Response
07/14/2024
This has been resolved and all charges have been refunded.Review from Memunatu T
1 star06/16/2024
This is the second time you guys are charging my card and taking my money. $31 I only saw the mascara advert on ******** and decided to buy cost only $19 or so and it’s months ago. Please refund my money, I work very hard for every penny. And that’s practically stealingAmazing Product Picks Response
06/23/2024
We have already communicated with the customer and explained what the charge is all about. We have also refunded this transaction on June 16, 2024 and the case has already been resolved.Review from Samantha T
1 star06/09/2024
I have no idea who this company is but they took 31.63 out of my account and I’m ******!Amazing Product Picks Response
06/23/2024
I am sorry to hear that you incurred additional charges, however, upon checking it appears you have already contacted our phone support and have been already issued with full refund.We have already canceled this and rest assured that there will be no recurring charge again. Thank you for your patience and we appreciate your business.Review from Kim Y
1 star02/23/2024
Minus 100 stars - I hate to even click 1. I ordered 1 tube of mascara for $17.99 (included FREE shipping) & was charged. They arbitrarily charged me another $114.65 & CLAIM I ORDERED 3 ADD'L MASCARA, 3 EYELINER & EXPIDITED SHIPPING. I am at war with the deplorable company about this. They have offered me 30% off to keep it to "save me the hassle of paying to return it". Paying to return product I never ordered???? They flatly refuse to refund my ********* have yet to receive the products. NO INTEGRITY. I have contacted my bank's fraud ***** & an investigation is underway which will take up to 90 days.Amazing Product Picks Response
05/16/2024
Hi ***, We're apologize for the inconvenience caused by the additional items on your order. We'd love to process a full refund on the second transaction however, it is showing that a dispute is already in progress with your bank. When a chargeback is requested, the banks take over the refund process and we no longer have control over the funds. If there is anything else we can help you with, please email us again and we'll assist you the best way we can.Have a great day!Review from Ramona J
1 star01/27/2024
Im being charged monthly because they have my card informationAmazing Product Picks Response
05/17/2024
We have already issued the refund for the *** subscription and canceled the subscription. The total refund is $63.26 Please note that the refund may take up to 3-5 business days to reflect on your account. If more than 5 business days have passed and there is no credit yet, please contact your payment provider directly. Kindly check your email for the refund notification as well. If you have further questions, please let us know - we are here to help!
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