Customer ReviewsforMetro Optics Eyewear

i am writing to formally lodge a complaint against Metro Optics Eyewear located in the *****. On July 26 2024 I visited their store and encountered an extremely unpleasant and unprofessional experience with one of their employees.As a non-English speaker, I requested assistance with translation to Spanish. However, the employee I approached responded in a manner that was not only unhelpful but also disrespectful. She told me, You dont need to tell me what to do, you dont own this, which I found to be highly unprofessional and offensive. Her attitude was very nasty and dismissive.I believe that businesses, especially those in diverse communities like the *****, should provide adequate assistance to non-English speaking customers and treat all customers with respect and courtesy. The behavior of this employee was unacceptable and not in line with the customer service standards that I expect from a reputable business.I am requesting that the Better Business Bureau look into this matter and take appropriate action to ensure that Metro Optics Eyewear improves its customer service and provides proper training to its employees to handle such situations with professionalism and respect.Thank you for your attention to this matter. I look forward to your response.

I ordered a pair of Versace readers on 3/25/24, they said it would take 2 weeks, it is now almost a month with no readers, a phone call or anything for the inconvenience from Metro Optics. I a beyond disappointed with Metro Optics. They called last week to say that the glasses were ready, I arrived only to find they made the same pair of eyeglasses I had picked up a week earlier. What happened to my readers?