ComplaintsforSimply Better Apartment Homes

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been trying to contact this business for weeks in regards to resigning a new lease. My rent is currently in escrow until I receive a new lease contract. Have never received a response back and the phone numbers attached to their website are misleading as they go directly to a previous employee.

  Customer response

  08/07/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Simply Better Apartment Homes regarding complaint ID ********.
  
  Sincerely,
  
  *************************************
  

• Initial Complaint

  07/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Business not responding to emails or picking up phone for weeks at a time.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I came to ******** July ************************************** their apartment when I'm here. First of all, when you walk into the building, it is dirty, floors, walls, and doors. When you walk into the lobby, there is a black rug that looks like it hasn't been cleaned in years, the floors are filthy, and it smells horrible. There is a really bad rodent problem in the apartment. My mother has called the office several times. Whenever they come, they patch up holes on the wall where the rodents are coming in and give them glue traps. That doesn't fix it. The problem has gotten worse. My mom has tried everything to get rid of these rodents, wool pads, placing the glue traps down every night, spraying peppermint rodent spray, etc. and nothing has worked. The problem comes from the dirty yard. There is food waste and trash down there and it stinks. Complaints have been made and nobody ever cleans it. It's as if there is no super in this building. This is a health hazard. All these mice and rats are spreading disease and SimplyBetter could care less.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I requested a replacement key for entry into the building. Ive even offered the PAY for the replacement keys. The request was denied by management with no explanation. I told them I had only received one key when the main doors were changed and when I finally received a parking spot.

  Customer response

  08/19/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Simply Better Apartment Homes regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  02/23/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I Have been dealing with mice problem/ pest control since September 2019 until today. Ive submitted many services requests at my management website, but they Didnt take any responsibility to resolve this. But they know only to collect rent. the mice still accessing inside. Ive been spending a hundreds of dollars for everything that could prevent mice to access from traps to cleanings products hardware, plumbing, radiators and more to prevent mice into my kitchen, I tried many different ways after that my management doesnt really care. Every day I see 1 or 2 mice trapped. When I call the management to ask for an exterminator, they sent me a Person to place poison behind the stove and under the fridge and leave . Yet this never prevented mice in.It has been overwhelming and exhausting and hard. Now that my whole kitchen is filled with every kind of traps and poisons to prevent mice this became dangerous to me and my dog.Why in the world I must to deal with a management that irresponsible for the property they rent. Every time when I go to work i lock My little dog in a Place where he cant go to the kitchen, what should I do if my do was able to go to the kitchen and get sticked by the glued traps or he tried to eat the peanut butter placed on the mouse traps. I cant stop thinking about this, because he actually did it one time. This also caused me a sleeping problems an eating appetite , I cant sleep well, I have nightmares, the management never took responsibility . I opened too many services request in too many ways and they was hanging up if I was calling. I went to the office explained to them about the situation, they never promised me to fix this.i am not asking for a lot. All Im asking for is to live normal like other people do To live in an apartment mice free.Im so tired of this. Please help me.Im contacting you after Ive been trying many places but my voice wasnt heard I hope that my voice will be heard at your platform Best

• Initial Complaint

  09/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have complained numerous of times to SimplyBetter Apt Homes Management office to rectified a housing situation that impacts my daily life, my safety and compromises my quality of health and mental wellbeing. I have logged a third complaint with the Management office of SimplyBetter Apt Homes since moving in 4 months ago and nothing is being done. No one should be living under these conditions. This disturbance violates our community rules plus the landlord actions which violates the warranty of habitability by allowing the apartment to become unlivable. Moreover, the behavior is in violation of the city’s noise ordinance code of conduct.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩