ComplaintsforCross Bronx Optical, Inc.
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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to this optical to do my annual eye exam and get glasses with my insurance. The exam was not fully done well they only took the autorefractor and ********************* OD used the prescription that had come out and finalized as my glasses prescription which I was a +**** and he prescribed me a minus *****. When choosing glasses I had told the sales representative I wanted a polycarbonate, Anti-reflective lens with transition and was given a price of $550 and paid using care credit. Once the glasses were ready for pick up, I noticed the lenses were not AR or polycarbonate and wasn't able to see in them. I went back to have them change the lenses for what I paid for and they did but once they were done again it was the same lenses. The Manager does not want to reimburse the amount I had paid and continues to give something that's not what I asked for. The license # is ********* and NPI **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.