ComplaintsforBlue Chus
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Complaint Details
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Initial Complaint
03/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On January 13, 2023, I dropped off a pair of brand new heel that needed to get the strap adjusted. Since then, I have been to the location 6 times and my heels are not repaired. ********************************* *************** guy continues to give me excuses and different dates that my shoes will be repaired. 0n 3/29/2023 I went to pick up my shoes and they were cut and not repairs. *********** had promised to have my shoes repaired two weeks prior and to my surprise they werent ready. (I took pictures of the shoes.) when speaking to him he always has an excuse and wants to give you a sob story. I have text messages between him and I which clearly shows his lack or professionalism and customer service. His service was paid in full and he has yet to complete the job. Also, he has cut the shoes several times and still hasnt completed the job he was paid for. This man is a con artist!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.