ComplaintsforImage Matters Group
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Complaint Details
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Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased an aluminum awning from this company in August we spent **** on it and it leaks our deck and furniture gets soaked we've called them numerous times they came in the beginning then stopped we have been calling for months and get told the guy who fixes it is at a funeral. Then we have to wait then we will come next week no one shows up. It would take no time at all seal this but all I get is a run aroundBusiness response
02/22/2022
We have constantly been in contact with both ** and **************** letting the know that besides our employee traveling issues oversea we also needed to make sure the weather permits going on the roof.
Also we were very specific in regards to this repair that in order to fix it we needed to poor water over the aluminum awning to make a proper acescent and due to the rain , snow build up and freezing temperatures it was not possible.
At all times we communicated they seem to understand at least we thought, we are so sorry for the misunderstanding . We always address any issues with our costumers that's why we have great reviews.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.