ComplaintsforLifetime Chimney Sweeps
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contracted ********************* to work on our chimney 11/5/23 to complete the below bullet points. This was taken off one of his estimates.Comes with as follows:35 foot Chimney liner Double T Chimney Cap Top Plate New Smoke pipe on whole unit ( Chimenys masonry work ) Fully stucco the chimney on the outside up top above the roof, Fully stucco and reinforce the chimneys in the attic area.The customer at the above address want to rebuild the chimney using red brick New Cement Crowm New Flashing He not only did not complete the work, but he also has stopped all communication with us. We found him through thumbtack and are still going through filling a complaint through thumbtack. We would like to be refunded a fair amount based on a level of work completed. We have got numerous additional estimates from other contractors between $2,000-$4,000 to fix the work that ***** at Lifetime Chimney Sweeps completed. Once ***** took on the job, he seemed to always be over committed. He was very unorganized with contracts/estimates and made it very hard to keep track on payments since they were staggered throughout the project in phases that made no sense. This can be seen in my scattered uploads of different forms of payments he requested throughout the project. He was never on time both days to work on the chimney and showed up between 12pm-2pm which forced him to take two days, even though he said the job would only take one day. This then left our chimney open to the elements for a full day as the work on it was not completed. We have tried to be understanding and work out a way to make things right, but ***** is refusing to makegood on his contract. We just want what is fair and agreed upon in our contract. He is even denying the "lifetime guarantee" when his businesses' name is Lifetime Chimney Sweeps!Customer response
04/01/2024
Better Business Bureau:
At this time, I have not been contacted by Lifetime Chimney Sweeps regarding complaint ID ********.I have attached recent pictures taken by a new company that we have hired to reverse the work done and re do what was supposed to be done by ***** at Lifetime Chimney Sweeps. You can see how bad of a job that was done.
Please let me know next steps needed from me.
Sincerely,
*******************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.