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ComplaintsforBasic Groups Corp
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Complaint Details
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Initial Complaint
01/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired this company to help me get some permits which they did, however after my Construction was complete on April 2021, I started request to do the sign off in my property, after a couple of email. I was able to schedule an appointment with ******* to check the layout on 05/20/2021. I sent an email to Wing ***** to let him know his employee was here , and everything is according to the plans. Since I did not hear back from them, I contact the office (******* * and left a message. I also sent another email on June 7, inquiring about the sing off of my permits. Wing Hung email respond " the record will be done next week which we can sing off". On December 10 I get email from the *** letting me know they giving me a stop work. I sent emails and also call basic group, I find out the employee who was working on my file does not work there any more and that is the reason why I got an stop work. Someone drop the ball and forgot to do my sign off. Since that day I been calling the office and sending emails. with no responded. I need you help. Please. I am attaching all the email. after a lot of email and after 5 months ( on may 2021* they sent ******* to review my construction to make sure everything is according to plans. After that visit I sent more email to find out about the sign off without a response. On December I got an email from DOB let it me know I have a stop workCustomer response
05/02/2022
Better Business Bureau:
At this time, I have not been contacted by Basic Groups Corp regarding complaint ID ********.
Sincerely,
***** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.