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Business Profile

Home Electronics

Pyle USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a trampoline off amazon Serenlife 12 trampoline late December.Put it together with no issue, however the wind got ahold of it and damaged the top rail.After tracking down the parent company to *********, which is Pyle USA I opened a ticket on 1/13/25. After a correspondence of determining the model. I was informed I apologize but that part. We don't sell it separately on 1/16/25. Disappointed I looked through their website and found the replacement part! I ordered ORDER PL-***** on 1/15/25. Part was delivered on 2/1/25 (after being lost in the mail system). ***note on the user manual there are two model numbers ************************ I matched the model # to the part on their website when ordered. Immediately went home and the part did not fit, the trampoline I have needs square ends and the part had oval ends. Created a ticket on 2/2/25. Wanting a refund for my $100+ item. On 2/3 I start conversation using email with customer service, having to send pictures. Turns out they invoiced the wrong part, claim I ordered the part for SLPMTR12CK not ********** (manual shows both models!) then they want a picture of the manual. At the time I couldnt locate it. On 2/9, I ask again for a refund, and have opened two tickets since with no response. I am so frustrated I bought a different trampoline for my kids and will eat the cost on my new damaged unusable one, but feel they should allow me to return this unused wrongly send part.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a small radio. It did not work. The company is completely unresponsive. The return link does not work. I managed to speak with someone via the chat. He said someone would contact me in ************************************* and the company does not respond to emails.

  • Initial Complaint

    Date:01/14/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 14 2024 I ordered two units, one was a beginners guitar and the other was a beginners drumset. Due to personal reasons, I returned both of the units when they were delivered to my house on December 20 2024. I discussed this with ***** customer service and per their return and refund policy, said that they would refund me for both units. On December 30 2024, both units arrived back to **** where they originally shipped them out from. The same day, I was refunded in full for the first unit, however I have not yet received a refund from the second unit despite them being delivered back to **** on the same day. I have called every day and spoken with customer service for the last two weeks about this, and every time they refuse to answer any questions or discuss anything over the phone, saying that they will escalate the issue and email me by the end of the day. The email that I always get at the end of the day is the same, stating that they have already refunded me for both units. The last time I called which was today, they hung up on me when I asked to speak with someone directly rather than be directed to the emails. I am still currently waiting on a refund of ***** dollars. I am including screenshots from my banking app as well as tracking information regarding the units.

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sells a 4 burner BBQ grill called Nutrichef NCGRILL2 through various on-line outlets like ****** and **********, etc. I bought this grill on ****** on August 15th, 2022, and paid $580.19. The stainless-steel burners on my grill burnt out slightly over two years after I had purchased the grill. The company's User Guide clearly states that they warranty their burners for 5 years from date of purchase, and that they will replace any such defective burners during that 5-year period. I have emailed and called (and spoken with) their **************** representatives (including someone representing themselves to be the supervisor) more than a dozen times, and at various times I was told that they didn't warranty the burners, or that they warranted them for two years, or they needed pictures, and then they needed more pictures, etc., etc. Bottom line, after more than a month of trying to get this company to honor their warranty, they have not and will not replace the defective burner parts. Of additional special note, there are many, many reviews on the retail sales outlets that recount exact/similar complaints of this company not being willing to honor their warranty!! Is so frustrating that I paid a large sum of money to purchase a "supposed" high-end grill, and I now find that this company is clearly a shady organization that has no intent of honoring its stated obligations. Because the defective burner can leak propane gas, I cannot safely use the grill until the problem is resolved. Please help!! Thank you very much.

    Customer Answer

    Date: 11/23/2024

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August of 2023 purchased **** Receiver/Amplifier It was under Warranty but has since expired due to lack of Communication from PyleUSA I called them with the issue starting in April of 2024. I have a trail of emails to them and from them asking for help .I did send them pictures of the issue and explained to them what was happening I would like to have them either repair or replace this item .The Warranty was still active in April of this year.The sound quality has become intolerable with the cracking noise etc. I am unable to use it the way it was intended.

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these outdoor speakers with the idea as it said on their speakers waterproof. They obviously were not. I reached out to the company with several emails and pictures and all they offered was a coupon. I just wish to have my money refunded.

    Customer Answer

    Date: 09/17/2024

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 27th, I purchased a *************** scooter on Amazon. After the purchase, I checked it on my phone and saw that is was a highly returned item with quality issues, so I decided to cancel the order, but Amazon did not catch it in time. Needless to say, the scooter worked for about 5 minutes and once for almost 15, but after that it has been maybe 5 seconds before the scooter powers down after a full charge. Amazon support could not help with anything, so I tried the **** site. I sent multiple emails and even chatted with an associate who told me someone would contact me within ********************************************************** All I want is a working scooter. I am not asking for money as Amazon compensated most of the loss, but I still have this broken scooter in my garage. I offered to buy parts if that is what it takes, but no communication is not getting me anywhere. Please respond.

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on May 14, 2024, arrived may 20, 2024. Radio stopped functioning June 18th. I left it unplugged overnight to see if that would fix anything. It did not. The display on the top reads: HIFI. No sound but occasional dim colored lights show around the front speakers. Sent a message to customer support on June 19th, and went to the website *************** and chatted with ******* from customer service. Nothing he suggested worked, but he told me my email message is in the system and I should be contacted within 24 to 48 hours with a ticket number of:******* The Companys representative(s) offered several fixes, but none worked. I was then offered a choice of either a replacement radio, full credit plus Ten (10) dollars toward any product purchased from the Companys website, or a refund. I opted for the refund. I was provided a return shipping label, and the radio arrived on July 16, 2024. I wrote PyleUSA on July 17, ***************************************************** a refund, even though I have asked for a refund, I do not want to be out both a radio and the purchase price. Now the Company is stalling. I previously provided a copy of the online purchase receipt, but I am being asked to provide the receipt again. In addition, the email reply I received states the Company wants to make sure the radio arrived. *** delivered it on July 16, 2024, and someone named *** signed for it.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7 2023 I purchased a **** Speaker via Amazon for my son as a Christmas present. My son informed me in late February that he was no longer using the speaker because it didn't work right. The sound on it crackles and does not clear. We did try adjust the various control buttons but nothing helps. The speaker also does not hold a charge. It can be plugged in for 2-3 days but then still only remains charged for about 15 minutes. I did purchase an extended warranty through Amazon so I attempted to process the return through them but was told the first year is under warranty through ****. I then contacted **** They requested the receipt and the video of the device. I sent both. It takes **** a long time to respond. They finally responded that the will check it out and decide if it can be fixed or needed to be replaced but indicated that I would have to pay for shipping to and from the **** store. Shipping will be a terrible cost.

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a piece of equipment that needs repaired and all **** done is blow me off.

    Customer Answer

    Date: 03/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
    They completely discontinued all correspondence on the matter.
    Sincerely,

    *****************

Pyle USA is NOT a BBB Accredited Business.

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