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ComplaintsforKBS Kitchen & Bath Pro Services Inc.
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Complaint Details
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Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of transaction: 3/22/22, confirmed shipping in beginning of April via email on 3/23. I asked for it to be sooner, no response. I then called and spoke to ******* she couldnt have it shipped sooner but assured it would be shipped the first week of April. I called Monday 4/11 as it has not shipped to be told they are back ordered but I could still get one in 7 days if I pay an additional shipping charge. That is a scam. They already took the money for this; Ive been charged *****% interest already for the total price. They refuse to help or cover the cost of the shipping and stated that I would have to pay the additional cost. They sold me something they could not fulfill. Then gave me inaccurate information. Now they will not help. Please help. This means I am now another month behind on a job because of BBB. I already had a contractor set up to come out this week and next to do work as I was supposed to have the item ship last week.Customer response
05/24/2022
Better Business Bureau:
At this time, I have not been contacted by KBS Kitchen & Bath Pro Services Inc. regarding complaint ID ********. They canceled by order after I told them it seemed like scam that they were not shipping it as promised and tried to then say I could be charged extra and have it shipped that week (week it was supposed to be there) or I would have to wait 16 weeks or I could get a new shower which was not an option as I had already looked at all the available options. They were able to ship and fulfill the order and they did not.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.