ComplaintsforButterCup Beaute

• Initial Complaint

  09/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I met *************************** on Groupon in July 2021. She is listed as ButterCup Beaute' on ***********.I inquired about her sew in weave service. to make sure I was a. good candidate for the service. She said that I was and I went to purchase Groupon she told me not to go through them b/c she didn't make any money by me purchasing through them. She asked me to send her money through zelle. She did not tell me she was not a salon but an apartment with no hair washing. She did not tell me to wash my hair so I came expecting for them to wash it. She did not have shampoo or conditioner or a comb. I had to wash my own hair in kitchen sink after the other lady *** went to purchase shampoo and conditioner. I got hair done but when I made second appointment they asked me to send $40 up front using zelle for $80 cornrows. While I was down the street from apartment they canceled appointment took my money and refuse to give it back. They did nothing for the money. She stopped communicating with me

  Business response

  11/07/2021

  As the owner of ******* ********** who offers additional service of hair extensions install & has a stylist that offers the hair service.Client inquired about hair extensions service. Client stated she found ******* ********** on Groupon for hair extensions install. Client expressed what hairstyle she was interested in and was able to confirm she would like a weave install after being advised her hair was good enough of a length to be braided. Client made a $80 deposit to have the closure purchased and the full price including the hair was communicated to Client which she agreed to.Client received address and appointment date and time & confirmed to attend. Client came to the appointment late and was courteously accepted as she stated she was traveling by train. Client upon arrival had a garbage bag on her head which she stated she had treatment in her hair. Client was informed that the stylist do not wash hair and that she could have it washed at a salon and she can return for the install. Client asked to wash hair in the kitchen sink and refused hair ********************* given, stating she wanted all natural stuff. Hair stylist went and got client natural hair ********************* downstairs at the pharmacy. Client was pleased & used the supplies to wash hair in kitchen sink by herself. Client then sat down to get install. Hairstylist & client built a rapport & client received the install and was satisfied. Client made payment & was happy.
  Client about 3 weeks after, client reached out to hairstylist & was able to schedule for hair to be braided which client was informed of price at $80 for a full hair braid with a $40 deposit. Client who received appointment time & date which owner was aware of communicated with stylist & was running late. Client whom owner was notified that client was at the train station on ****** train stop, was advised she could not be seen until another time because she was late. Owner advised stylist in advance the timeframe that would work in order to service client since owner had somewhere to go by a specific time. Client was informed she was late & there was no refund as well.

  Customer response

  11/09/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I do not accept this response from Owner because there are a lots of lies contained within. The owner was so concerned with getting deposits from customers that she never told me that she did not wash hair. I expect that if I pay hundreds of dollars for a service that at least the salon can do is to wash my hair. She did not tell me in any of our communication that she does not wash hair so I came to her apartment, which is not a salon at all, with a shower cap on my head with a treatment on my hair ready for a wash and condition. **** apologized for not having told me that she doesn't wash hair. I graciously washed my own hair which is very unprofessional of them and she did not have a comb for me to comb out my ************* for black women who doesn't have a comb in the entire apartment. I was never told that if I'm late I cannot come. I was never told of any policy. Regarding the $80 braid down I was asked to give 50% of entire Service cost just a few hours before an appointment which they could not keep with me because another stylist made the appointment and there was miscommunication between the two of them that had nothing to do with me. A deposit is not half its usually a nominal fee just to ensure the spot. **** and the other woman Tae are scamming customers. She purposely uses zelle knowing that if there is a dispute customers will have a hard time getting money back. No respectful company takes money using zelle. Its a known way for ppl to scam the public. She does not run a salon. It is an apartment and not a place of business. I was not late but even if I was 10 minutes late you mean to tell me the whole Business shuts down and leaves. She should not be performing services in that apartment as a salon she is not a salon and should have her license revoked. She is a scammer and fraud and I will get my money back so she needs to pay up bc I won't let this go.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

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