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ComplaintsforKoolMore
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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Koolmore refrigerator purchased 5/18/2022 with a 1 year warranty. In March 2023 the refrigerator began leaking. I sent (via the website) a request for service - at the advice of Koolmore call center worker '****'. I received a confirmation email with a promise of a return call for a service appointment within 5 days. It has now been over three weeks and follow up phone calls from me seem to be ignored. Meanwhile, the refrigerator continues to leak and damage my floor.Business response
04/27/2023
Hi,
We have resolved the issue for the customer by sending her a new unit.
Replacement order number: #*******
Tracking Number: ********
Carrier: Forward Air
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.