ComplaintsforProfessional Home Remodeling Inc.
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Complaint Details
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Initial Complaint
09/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/10/23 I hired *** to remodel my home. The entire journey from the beginning was a nightmare. Included in the remodeling were the laying of new floors in 2 bedrooms. Both floors were poorly and unprofessionally installed by two subcontractors hired by ***. Upon its completion, it was obvious that the floors were uneven felt unsteady upon walking on it and make screaking noises every step of the way especially where new and old flooring are connected. As requested by the guy who installed the floor "call me personally if there's any problem,) I called and he came to the house at least seven times not including the numerous times that he stood me up. Initially, he blamed the other contractor for laying an uneven foundation. The response to that allegation was that the floors guy is responsible to make sure the floor is level. Hence, they keep blaming each other and no one wanted to take responsibility but they both agreed that the foundation was unleveled The floor guy did little or nothing. He nailed down a transitional metal object smack in the middle of my bedroom which causes me to loose my balance and have been close to almost falling in the middle of the night as I try to make my way to the bathroom. I had it removed because it poses great danger to my well being. At this point, nothing was being done about the floor and all appointment made to fix the floor was a NO SHOW. I then called ***'s office and ***** intervened. They came on 8/25/23 to work on the floor.. Along with other things they claimed were done ,they supposedly level the floor and glue down the worst areas. Well, nothing has changed and the floor is worst than it was originally. I am now living in fear of an accident or incident waiting to happen which can result in me breaking bones or even worst. I'm 65 year old, have very unsteady gait, presently in therapy and still recovering from total hip replacement. As of now, all communication has seized and *** is yet to return my phone calls.Business response
09/26/2023
We will contact the customer to see how we could rectify this issue.Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 10 ***** we contracted with Professional Home Remodeling Inc. to have our driveway/ patio repaved at a cost of $22,000.00. Shortly thereafter we noticed the concrete was starting to crack and water pooled at the base of the steps.The steps were also replaced as part of the job. Several calls were made to ***, the business owner. We also visited the ****** office on April 18 and spoke with **** who assured ** someone would get back to **.We visited again on May22 and spoke with *************************** who also assured ** someone would get back to **. So far no one has contacted us re: aboveBusiness response
06/12/2023
We will contact the customers ****** and *********************** to see if we can rectify this matter.Customer response
07/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:As per our conversation on 6/28/ 2023, Professional Home Remodeling **** has failed to contact us. We request that our case be reopened.
************ home
*** ******** *********************** *** ******** ***********************
Thank you for your cooperationIn order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** And ***********************
Business response
08/08/2023
CUSTOMER *********************** SIGNED A SATISFACTION FORM. [ENCLOSED]
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Contact Information
2579 E 17th St Ste 303
Brooklyn, NY 11235-3515
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Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.