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ComplaintsforArt and Cook Inc.
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Complaint Details
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Initial Complaint
04/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a artandcook air fryer on 1-10-24 from Big Lots I registered it for the warranty on 1-17-24. It stopped working 3-11-24. I reported it to artandcook via their email on 3-11-24. I provided all the info they requested on 3-15-24 and was told I would receive an outcome in 5-10 business days. On 3-25-24 I asked for an update and was told their team was still working on it. On 4-2-24 I asked for a supervisor or manager and was told they were still working on a replacement. I never received anything from a Mgr or supervisor. On 4-3-24 I sent another email saying since my airfryer was the only one in their store to just send me my money so I could buy one from someone else. I have received no response or a replacement as of this date. The customer service rep that I was getting emails from was ***** ******Customer response
05/07/2024
Better Business Bureau:
At this time, I have not been contacted by Art and Cook Inc. regarding complaint ID ********.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.