22 Customer Reviews
Review from Christi Z
1 star07/05/2024
My custom frame was damaged when it arrived, I contacted them and they said they would give me 20% off of my NEXT order or they could replace the frame.. I just wanted a refund because the quality was so shoddy and it was damaged. When I asked for a refund they said I had to pay for shipping to send the frame back. I clearly didn't want the frame, but I also don't feel like I should pay return shipping for something that came to me damaged. They would not budge at all. Their customer service is atrocious. I'm getting a replacement frame, but they don't send the glass, aka acrylic, which is fine but I have to save the hardware that I PAID EXTRA to have installed on the frame. PLEASE Do not use this company. The only reason I used them is because they are a US company. ****** learned, I will definitely pay more money next time to have a better product and experience.Review from Rebecca W
5 stars06/05/2024
This was my second order from Art to Frames after seeing their selections on Amazon. The size I needed to fit perfectly wasn't a standard size so I went directly to their site and sent info and questions. They quickly responded and put me at ease! My frame arrived a couple weeks later and it's absolutely perfect! Highly Recommend!!!Review from Gregory D
1 star02/27/2024
If you go the web site when ordering it says no post office boxes but then they decide to send it **** anyway. Of course they wont deliver to my physical address so it goes back to them, then I tell them 5 times to send it **** they ignore me and send it ****** prime , we dont have that here on ****************. Goes back again, because ****** handed it off to **** . so now a month later it s going back to them! I wonder how stupid they are? will they send it **** again!!?? Or will they listen to me and follow my directions and send it ups.dont do drugs kids.Review from Stephanie C
1 star02/04/2024
I never signed up for this companys information. I have no use for their product, yet somehow they have my number and I have been receiving multiple texts. No matter how many times I delete and report as junk they continue to come through. I see through other complaints/reviews Im not the only one this has happened to. So, again, since I did not create an account with this company THEY need to be the ones to remove all that information and stop sending me texts, because I have nothing to log into! *********************************Review from Denise B
5 stars08/13/2023
I was in search of a very specific frame and Art to Frames had exactly what I was envisioning. I couldnt find this frame at Michaels or other stores. Im glad I ended up finding this frame that now hangs in my home.Review from Selina T
1 star08/03/2023
Ridiculous website!! Tried and failed several times to order a frame and chose PayPal for my payment. The site would never redirect me. The screen just went blank. Also the price changed every time I tried to place an order on the website. Total aggravation and waste of time.Review from Kathy H
5 stars07/28/2023
I received exactly what I ordered in a timely manner. The price was right and I have had many complements on this order. I would recommend this to a friend.Review from Dawn V
5 stars07/18/2023
So absolutely great for all my framing needs as an artist! I can count on them for frames, glass, mats to any specification needed. Wonderful service!
Art To Frames Inc. Response
07/20/2023
HI **** Thank you for the positive feedback! we truly do appriciate it , And look forward to working with you on your future projects Kind RegardsReview from Earl L
5 stars07/18/2023
I have ordered 5 frames in the past several months. One was damaged and communications online was very responsive and fast. A new frame was shipped out quickly. The last phone call I made with customer service was eager to direct me online when I had questions so I would give them a 3 out of 5 stars for the people on the phone. The first time I called, the woman was extremely helpful.I have been very happy with the quality of the products and how they are packaged and shipped out. After seeing all of the very negative reviews in 2021 and 2022, I believe the company has fixed many of the customer service issues but they are not perfect and still have room for improvement.Review from Joe V
5 stars07/16/2023
Very impressed with Art to Frames! This was my first time using their site to fame up a concert poster. The user interface was easy to navigate and the product was shipped out very quickly. Even better, the quality of the product for the price point was much better than expected. They are easy to contact via email with any questions as well. Very helpful and prompt. Will definitely use again. Actually I already have
Customer Review Rating
Average of 22 Customer Reviews
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