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ComplaintsforGabriel+Simone
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered 3 pairs of eye glasses from Gabriel + Simone (* + S) on September 9, 2022. I ordered the strength of the glasses based on the prescription given at my recent eye exam. The glasses didn't arrive in the mail until I returned from vacation on September 26, 2022. It was at that time I discovered the prescription was too strong for my eyes. I first called and left a message at * + S. When I didn't hear back, I emailed the company on October 11, 2022. When I didn't get a response in 48 hours, I mailed the glasses back to the * + S returns address that I found on the website at my expense. My tracking # **********************. I finally received an email response from * + S to my Oct. 11th email on Oct. 26th, but I had already returned the glasses. I included with the box of glasses I returned a copy of my original order, and a note saying I wanted to exchange them for a **** strength. It is now 2 months after I returned the glasses and I have not received a refund or exchange for **** strength glasses. This is unacceptable. I emailed * + S on 11/28/2022 inquiring about my refund or exchange. When I didn't receive a response, I left a voicemail with * + S on Dec. 1, 2022 at 1:22pm. Since I have not heard back from them, I have not other choice but to post a complaint on the BBB site.Business response
12/19/2022
Hello,
They have now been fully refunded. please see attached for the confirmation. They have also been sent an email with the refund confirmation.
Best,
******* * ******
Customer response
12/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
04/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 2 pairs of glasses on 10/21/21 in the amount of $63.99. They state a 90 day return policy. I returned 1 pair of the glasses which they received on 1/11/22 according to my receipt. I have emailed them several times and they agreed to send me a check if I provided them my name and address. I have done so at least 3 times without any response from them. The only numbers on the package were ********. I would like my refund of $24.98.Business response
05/16/2022
Hello,
The customer has now been refunded for 1 pair of glasses.
Please see attachment for receipt.
Best,
***
Initial Complaint
02/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On January 23, 2022 I Purchased a pair of reading glasses from ******* and ******. I paid via PayPal for the amount of $24. However the glasses were not right for my face and according to the website I am eligible for a complete refund. When I put in my order number there is no such order, when I call them nobody answers the phone when I email them nobody answers my email, when I reach out to them on social media nobody responds. I would like to know how to proceed going forward as this is caused me a lot of aggravation and wasted time. Order number *****Business response
02/10/2022
Hello,
Customer has been fully refunded.
Best,
Gabriel + Simone
Customer response
02/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
12/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I mailed a pair of glasses back to this company on December 9th, 2021 and have proof of delivery.I have still not received my refund despite reaching out to the Company by email countless times.I want my refund.Business response
01/03/2022
Hello,
The customer has now been refunded. I have attached a refund receipt.
Best,
*****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.