ComplaintsforFurniture Direct
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The wrong colored sofa was delivered. When we reached out regarding this, we've been given the run around since, which is about over a month. We selected a new sofa that we liked instead, but now the owner is being difficult and saying that we have to pay a lot more. This company is the one that messed up and now we are being told we have to pay for it. They still have not picked up the wrong couch. The location was convenient and the service was fine but we are very upset about this.Initial Complaint
01/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
in september of 2022 i had visited furniture direct to purchase a mattress set for my 19yr old daughter. we found a pillow top mattress that we wanted to purchase.. we spoke with the sales rep who told us it would be around 500 and change.. i wanted to finance it so the rep informed me of koalafi which is a finance company that they work with. we completed the transaction and made an appointment for the matresses to be delivered the following week. the day of delivery, first delivery was suppose to be made prior to 1pm due to my daughter haveing to work 45 mins away at 4pm. Furniture direct calls to inform us the mattress will not arrive until 330pm but did not arrive until 4pm. my daughter allowed the delivery men to come in and bring the mattresses i was at work. after they set the mattress up the delivery men left and my daughter also left to work. i then received a call from the delivery people that they delivered the wrong mattres by error and needed to pick it up and bring the correct one. I told them they would have to wait until i got home which they did. when i arrived they removed the incorrect mattres and brought a different mattress which was STILL NOT THE CORRECT MATTRESS it was not a pillow top mattress which is what i ordered so i did not accept it and they took it back... i called the furniture direct and they stated that whether i accepted the incorrect mattress or not i would still be charged. i then called koalafi and explained everything they stated i would receive an affadavit to sign to stop the payments and receive a refund.. it took 3 mths for me to receive this form via email. i sent it back the same day. about a few wks later they told me my request was denied and i am still being charged. they removed $51.97 from my account many times they all reported me to the credit bureau for non payment. PLEASE HELPInitial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
New York DEBTS & PURCHASES Getting money back from a furniture company Asked on May 6, 2022 at 3:36 AM EDT Opposing Parties:Furniture direct 3 replies Client Image Md ************************* Good evening, me and my wife went to a local furniture store called furniture direct. We asked the sales associate if they had a store card. She said yes and proceeded to run my wife'credit. The associate stated that my wife was approved for $1100. So we said that was fine but had to leave and came the next day to pick our furniture. Once we picked our living room set the associate said that we only got approved for $1000 and we had to pay the difference which was $90. Me and my wife was confused because we thought we was approved for $1100 but the associate stated that she was sorry but my wife was approved for $1000 and she thought she would be able to bump it up 10 percent when it was time to purchase the items. Me and my wife thought about it and decided to pay the difference by zelling the company the difference. The associate promised the delivered on Thursday 04/21/22. On Tuesday 04/19/22 I received a text stating that the delivery would be on 04/20/22 on a Wednesday. I stated that no one will be home that day and I thought it would be delivered on Thursday. The person responded that Thursday was closed for delivery. After a minute I found someone to be at my place on Wednesday so I said ok I found someone that will be their on Wednesday. The next day the person responded that they rescheduled the delivery for Saturday. I did not respond. I called back and stated that we wanted to cancel and he stated he is not canceling anything and to take him to court. I calmed down and said we will have someone on Saturday stay at our place. Saturday unfortunately they came Saturday and the furniture couldn't fit. Someone called and stated that he will let the delivery team leave the merchandise on the 1st floor and me and my wife can bring it to our 2nd floor on 04/28/22 but no one cameCustomer response
06/12/2022
Better Business Bureau:
At this time, I have not been contacted by Furniture Direct regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
12/27/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased 4 items from this business, totaling ****. I was told that items were in stock and would be delivered on time. I am still waiting for 1 item. Severals call to business has gone directly to voice mail. I have tried physically going back to the location and was told by staff and management that the issue would be taken care of. It has been 20 days and I haven't received any information as to when or if I'll receive my product. I am elderly and it has taken a toll on me having to go back and forth for answers. Thank you for any help.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.