Customer ReviewsforMadisonseating.com

"If it sounds too good to be true, it is!!!!" Ordered a chair from them. Hadn't heard anything from them after several days so cancelled my order. None of the original product page, order summary, pre-checkout agreement mentioned anything about 2 weeks to ship or anything about cancellation fees. The promptly refunded my money and the refund email stated a full refund, however my bank statement reflects a refund less $50. I reached out and received a canned response about return fees. They never sent the item and never sent me any information regarding shipping being prepared or anything. Upon further discussion they pointed me to TOS saying they keep a %5 cancellation fee. Burying these fees in TOS instead of noting them on the purchase agreement is NOT "Better Business" After this situation I started looking them up and this seems to be a common practice for them. They aren't sell "new" stuff that justifies a return fee to cover depreciation, ESPECIALLY when they never ship the item. This company seems to be realizing a lot of revenue by charging unethical fees under unethical situations they put customers in by leaving them hanging.

The buyer purchased an item that was on a clearance sale. The customer received a confirmation email with a delivery estimate of 10 business days. The buyer demanded expedited shipping and then questions the stock availability when we explained we could not overnight a chair to him. The buyer then asked to cancel the order and was charged the 5% cancellation fee he agreed to when placing the order.

Absolutely not the case. I made no such demands for shipping or even a refund and their reply just goes to show how little attention they pay to customer service. I hadn't heard anything after several business days and needed a new chair sooner then they'd get around to sending me one, so I cancelled my order via a very polite email (provided to BBB). They promptly cancelled my order and the refund email even showed a FULL refund. If **************** hadn't emailed me that I had merchant credit (less $50) I probably wouldn't have even noticed the actual refund was shorted and I speculate that this part of their tactic. Tell customers they got a full refund and hope they don't check their statements. I cant post attachments here, but BBB has copies of the emails. I'm just ****** off and want to make sure all other customers are aware of the frustration they are in for if they do business with Madison Seating. The revenue stream this company must realize by leaving customers hanging and then charging them 5% must be ridiculous.

Madison Seating is run by liars. Do not give this company your business. I clicked on a listing on ****** for a ****************************** chair. I looked through the product listing on the website carefully. I browsed the rest of the website. It looked legit so I decided to buy.Big mistake.They claimed the listing was marked as "open box." That's a lie.Open box is also NOT the term for this. It's clearly a used / refurbished chair. There is wear and tear and damage that I didn't discover until trying to disassemble it.1. There is no ************************* box. It's a Madison Seating box. 2. There is no official paperwork or instruction manual. Nothing that proves it's actually a ************************* chair and not a knockoff. The chair is so uncomfortable that I question whether it's genuine.3. There were no tools. Assembly of the original chair requires a 5/8 inch wrench and a torx screwdriver, which were not included in the box.It came mostly assembled. I did have to attach the back to the base with two 5/8-inch bolts. The bolts had what look like pink and white threading glue on them, again indicating that this is a used / refurbished product.I decided to return the chair within the 30-day "money back guarantee" window because it was so uncomfortable. Except one of the bolts was stripped and cannot be removed. I've tried everything except drilling it out.So it can't be disassembled for return shipping. They insisted it must be returned in the box it came in. That is not possible unless I drill out the bolt.Their customer service blamed me (said that I damaged it), lied about the facts (claimed that no tools are required for assembly. HUH?), and refused to provide a prepaid return shipping label until 5 emails and 3 days later.I have no faith that if I'm able to actually disassemble the chair and send it back that they will honor the money-back guarantee. They've proven that they're liars.

Madisonseating has been in business for over 18 years selling brand name ergonomic office chairs at half price. All our products are 100% genuine and can be authenticated at any local dealership. This buyer's review is based on his personal preference and not the quality of the product. In addition, **************** ruined the bolts of the chair while assembling the product and was upset when he was instructed to drill out the stripped bolts due to his negligence.

Absolutely ridiculous response that proves what a terrible company this is. I didn't ruin the bolts. How do you ruin a bolt? The bolts came with threading glue on them already because it was a USED chair. I screwed the bolts in until they were tight. I didn't over-tighten it whatsoever. One came out fine and the other did not. I did absolutely nothing wrong and coming on here and lying about what happened is just sad.