Business ProfileforWorld Mod Inc.

We purchased a marble table from Modholic on March 29, 2024. The order number is *****. The total amount charged was $1133.99 USD. Their website also offered free delivery for the item to be delivered inside the entryway of your home or apartment. There was an additional option to pay for white glove service for the item to be delivered inside your home to desired location as well as unpacked and assembled. We did not originally choose the white glove service but it is listed on their site as an additional $125.when it came time to deliver my item, I got a call from the company who works as a delivery provider for Modholic Confirming which day they would deliver my item and suggesting that I pay for the white glove service since it is a 300 pound parcel box and I am pregnant. I often pay for the white glove service at this time which they then charged me $275 for even though on the website it is listed as $125. I did not realize this at the time I paid the delivery company directly for $275. Delivery day came along and the delivery never showed up. When I called to inquire, they told me they would need a smaller truck to deliver the item to my house and are asking me to pay another $300 for delivery for the item because they need to deliver it again! I have been going back-and-forth trying to reach out to this company for weeks to get an update on where my delivery is and why I am being asked to pay more money for a service that they are contractually already obligated to deliver to me based on my prior payment. They are either unresponsive or respond with unhelpful messages like we are working on it. This is absolute fraud and I dont know where to go from here, so I am reporting to BBB in hopes that other consumers are not scammed as I was and I will be taking this up with my credit card company as well.