Business ProfileforAmerican Plan Adminstrators

On 6/6/2023 I, ********************* was taken to the ** in a ambulance by Mecklenburg County EMS. The claim was processed out of network by American plan administrators we are now one year later they have finally reprocessed the claim and did so incorrectly. I have left at least five documented voicemails for a supervisor to call me back with no return call. Every time I call to discuss the claim and I am sent to a supervisor it is **** and she never returns my call The last representative I spoke with told me the supervisors don't have voicemails. This is absolutely unacceptable for someone who paid a large amount out of their paycheck for health insurance. It is my right to have a supervisor at least return my call and let me know what is going on with my claim. As someone who has worked insurance for over 12 years and in a supervisor role I could never imagine not calling a member back to at least keep them updated on what's going on with their claim is both parties need to get paid. Unfortunately, due to the fact no one has contacted me except for sending an explanation of benefits in the mail I have contacted my attorney.11/28/ 2023 Mecklenburg County EMS Agency submitted an appeal on my behalf January 25th 2024 Mecklenburg County EMS agency called and was told there was no appeal on file and someone would call them back no one ever did March 6th they called again with no results March 13th mecklenburg County E M S stated they received an E O B Stating nothing new would be paid on my claim ******** I made a phone call to American plant administrators at 3:08 PM call reference **** ******** with no resolution ******** at 3:15 PM call reference number **** A 520 2024 claim number 523-5720 is still in process 528-2024 reference number PINKY 528-2024 left message for supervisor **** with no return phone call five twenty nine twenty twenty four three sixteen PM sent to ****'s voicemail with no return call **********:38 PM sent to ****'s voicemail with no return phone call.