ComplaintsforGlobal Home Protection LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I paid Global home protection $499:99 on 9/20/2021 for 14 months of appliance protection and have not been able to contact them either on line or phone, their numbers are disconnected . My coverage will end on 11/28/2022. On 10/27/ 2022 my hot water heater broke and I tried to contact them but could not .I was forced to buy and pay ******* a havc business on Staten island to install my new water heater at a cash cost of $1600.Initial Complaint
11/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for a home protection policy on my appliances with this company and when I tried to contact them to utilize the service it seems they are not in business or a scam.Initial Complaint
10/19/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased 2 home warranty plans last November 2021 I called to make a claim in March I've placed multiple claims on one of my homes online and over the phone they will never answer the phone and they do not respond to online claims. I requested a cancelation of both of my policies in the middle of April after making so many attempts to contact them. I received 1 email explaining that they would send me a confirmation email and to follow the directions to cancel I never receive that email and I let them know multiple times that I want a refund but they will not respond it seems as if they are completely ignoring my calls.Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On July 26th, 2022, I purchased a Home Warranty plan from Global Home Protection online for $499. Today, I tried to go to their website to file a claim to fix my washing machine. The website is now gone and all of the phone numbers associated with it are not functioning and I can't email them either.I would like to get my money back and prevent anyone else from being scammed by them.Thank you for looking into this.Initial Complaint
07/19/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On 21 October 2021, I purchased the Diamond Plan One Year Plus One Month Free Pool/Spa Coverage and paid $549.99.Starting in May of this year, I have attempted to submit three service requests via the company's webpage. I was assured every time that, "A claims representative will be contacting you momentarily. I have received no email or telephone contact.During that time, I have called three times and was placed on hold for over ************************************************************************ back and I left my phone number for the callback. As I stated, I have never received an email or return call.I tried to log into my online account only to be told that I had the wrong email. When I clicked the "forgot password" button, the reply was that a link would be sent to my email. You guessed it, no emails were ever received.I have no confidence in this company and feel I cannot trust their ability to judge the character of anyone to whom I would be referred for repairs. For those reasons I hope to receive a full refund.The BBB's help is greatly appreciated.Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Date of Transaction : 11/28/2020 Plan purchased : Three year protection diamond plan with $55 per call Situation : I have my water heater stopped working, I called claims department no one was able to receive the call for more then one hour. I called next day same result. i sent them email no one respond back for email. I had situation with my ceiling Fan stopped working. i contacted them via their website, email and customer service number no one reply back to my call and never able to connect with live customer service. I have to spend more than $700 for my repair for above two incidents.Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
My husband and I bought a warranty protection for our house and we have been filing online claims and calling the claims department for the past month and havent heard back. They originally marketed themselves as a 24/7 available company but they cant get back to you in a month and half my houses lights dont work and I cant even get them looked at or fixed through a service I paid for.Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In August of 2021 I paid $949.98 to Global Home Protection for a home warranty plan. I called them May 2, 2022 to file a claim because my built in microwave quit working. I left 3 messages after being on hold over 15 minutes each time. I never received a call back. I tried again this morning and was just put on hold again. I only waited on hold 10 minutes this morning. Now my air conditioner went out. I would like a full refund as this company is obviously a scam and has no intention of helping people when they have a claim. I would also be satisfied if they chose to fix my 2 issues instead.Business response
05/25/2022
Hi *************************,
We are deeply sorry for any inconvenience you may have experienced.
Global Home Protection has been receiving higher call volume than usual. We take this very serious and are attempting to resolve this matter.
However, we will be sure to have a claims representative contact you as soon as possible in regards to the claims needing to be filed.
Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I got Diamond home protection from Global Home Protection as part of buying a new house. I have been trying to reach Global Home Protection for the past 3 weeks and they have essentially not responded to voice messages that I left for them, on a voice message that says maybe *******************. I also completed an online claims form, they also have not responded. I sent an email to their claims email address and it came back with message copied below. This is very frustrating and it's not the first time it will happen. They claim to provide good service, but I feel Global Home Protection is almost like a fraud that does not exist, they only collect the premium and you can never reach them for a claim. I think I am at a point where I have to get a plumber myself to do the work, my concern is that they may refuse to cover the cost.Failure Notice Yahoo /Inbox mailer-**************** To:******************* **** *** * ** **** ** ****** ** **** ****** ** ******* **** ******* ** *** ********* ************************************************ ***** *** ***** ******* **** *** ***** ** ***** **** *** ****** ****** *** ***** *************** *** *********** ***** ******* *** ***** ** ***** *********** ******* ***** **** ** ***** ********************************************* **************************************************** * ***** ********** ********* ******* ***************** **** **** ****** ******** **** *** ***** ** ** ***** *** *** **** *** ****** ********* ** ***** *** **** *** **** **** **** *** ****** **** **** ** *** **** ** ********** ** **** **** *** ******** ******* ***** *** *** ***** ******** *** ******** ******** ****** *** **** *** ***** ****** **** ****** ****** ******** *** ****** *** ****** *** * **** ********* *** ****** ****** **** **** ** ********* *** ***** ** **** ***** ** **** * ******* **** ** ****** ** **** ** ********************Initial Complaint
05/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
i started my contract with Global February of 2022, effective date March of 2022. The weather in ***** is starting to heat up, so i turned my A/C on and the upstairs is not cooling off, and the air coming out of the duct is not blowing very hard. I went to the website and filed a claim Monday May 2nd, did not hear anything back. I then on Tuesday may 3rd, sent a claim request on the global site, i also called the claim # as well as the sales #, where i was sent directly to voicemail, i never got a call back.Wednesday May 4th, i sent another request for service on the Global website, I also called the claim phone number as well as the sales **** phone number again, got no response. Thursday May 5th ( today ) i called the claim # again, as well as well sent another request for service via the Global website,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
15 total complaints in the last 3 years.
2 complaints closed in the last 12 months.