ComplaintsforCoastFi
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I installed one of their Wi-Fi hotspots back in 2020 and I am supposed to be paid $100 every year since. I have not been paid for the last two years so they owe me $200 plus they will owe me $100 for this year as well. When you call them, they never answer the phone and you cant leave a voicemail and I also emailed them twice and have not heard back.Customer response
01/19/2024
I learned this issue about 2 weeks ago, first week of January 2024. I checked my PayPal account and noticed I had not been paid $100 and 2022 or in 2023.Business response
03/18/2024
Thanks for reaching out! Glad we were able to resolve this issue :)Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These company coastfi said I would get ****** a year for using there hotspot never got it they don't answer phone or emailBusiness response
05/18/2023
CoastFi pays $100 upfront for the year. After careful consideration, we have determined that there is no need for service coverage in your area for the upcoming year. As a result, we will not be renewing your contract, and no upfront payment will be due.
Please note that the terms of payment were outlined in the terms of service that you agreed to prior to receiving your hotspot. You have already been paid for your year of service.We regret to inform you that we will no longer be providing service coverage in your area. As a result of this decision, we kindly request that you return the following equipment:
-CoastFi Hotspot
-Power supply Unit
To make the process as easy as possible, we have included a free shipping label in an email sent to you return the items to **.
Please see below for return instructions.
1. Package your CoastFi Hotspot and accessories securely into a box.
2. Download and print the return shipping label, which is attached to this email. Securely affix the return shipping label onto your box.
3. Drop the box off at your nearest carrier location.Customer response
05/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT beenThey cheat people
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.