Customer ReviewsforCoastFi

I have waited 2 days to complete the 10 minute telephone interview. I've tried at least 10 times to call and never get a human. I've made 4 appointments for the calls 3 yesterday and 1 today and never received the call. I sent numerous emails and never received a reply. I could never imagine staying in business if it's ran like this is

Hi there. It appears our customer support team has responded to you multiple times informing you that we no longer are servicing your area. Apologies that this is not the answer that you are looking for. You are welcome to apply again in the future if we require coverage in your area!

Unfortunately, CoastFi doesn't live up to what it promises, and much of its positive feedback seems attributable to very questionable sources. Since signing up for CoastFi over two years ago, I haven't experienced any issues with my network, and only occasional minor issues with CoastFi's equipment connectivity. That said, multiple attempts to partake in it's referral program proved fruitless; coverage areas were cited for the decline of multiple of my referrals. To my dismay, in some instances it seems arrangements were made to circumvent referral offer pay, by enrolling new license holders independent from their referral.Ultimately, following the initial 12-month period, subsequent payment was only ever received if contact via email was made, specifically within 30 days of completion of each 12-month period. CoastFi was never proactive about issuing any payment. Timely request for it were necessary for me to paid.Additionally, CoastFi's agreement used such broad language and sweeping terms to essentially avoid any possible responsibility, for anything, at any time, under any circumstances. Regardless of the legal standing to actually back it, CoastFi views its agreements as optional, seeing them as voluntary to honor, but mandatory for users. CoastFi claims the right to completely ignore, change, or terminate any agreement it feels like even without ever telling anyone.This corporate strategy, or lack of ethical business practice, combined with the deceptive tactics in the nature of it's offers, and the huge cost of it's property to users who become responsible for anything that happens to it, plus the other undisclosed requirements, hidden stipulations, and especially the fact you may not ever even know you're license agreement was terminated, in which case, if you reach out about your payment from CoastFi, you may find out everything you did was for nothing, but that it will cost you over $600 for equipment not returned right away or the right way.

Hi there! Were sorry to hear that your referrals were not accepted for placement. Our coverage team only approves coverage in areas we need coverage. If youve been requested to return your hotspot it is because we either no longer require coverage in your area or we need to address a technical difficulty with the hardware. If you have any questions or concerns please direct them to ********************************

Well, all these reviews seem to be outdated to how CoastFi is currently conducting business. My assumption is that they no longer have a business. Everywhere Ive gone to reach someone so that I can get my year 3 payment, seems like a ghost town. Well, Im already frustrated finding out that they were mining Helium this whole time and Im sure made a killing compared to what theyre giving. Im cool with that. It wasnt as if I was gonna start mining. What I do want is my hundred dollars that they owe me. As of right now Im about to unplug the box they sent me and see if it can be sold and cut all ties. I dont like being ignored or scammed.

Hi Mr. ****** We have reached out to your messages several times on ******** instructing you to email us at ******************************* (found on our website) to discuss. The name you have listed on this review or on your ******** profile do not match any customer records, and as such we cannot figure out how to contact you. Please kindly email us at *******************************!

I had signed up and then had technical issues with my device. I was told to ship it back and it would be fixed or replaced. Weeks later and I still hadnt heard anything, so I reach out via email, only to be told that the coverage team has reassessed the location and it does not qualify for coverage at this time. No one though to tell me anything, what the ****? Thats extremely rude and inconsiderate. I was counting on this money.

Hi there! Thanks for bringing this to our attention. Our coverage requirements change with each additional hotspot we add to our network. The CoastFi Coverage Team assesses each location before accepting an address for hotspot installation, including initial installations and replacements for faulty hotspots. Our goal is to provide the best coverage possible.Please email ******************************* or call ************ Monday-Friday 8:30am-5pm EST if you need additional clarification.

So far I thought it was pretty good. I have now had it installed for more then 2 weeks. I was told to look out for a payment in 3 to 5 days well its been over a week. I reached out an they say there were busy due to the holiday which I totally understand but it would have been nice had it stated that in a email. I should not have to send you a email 3 times in order to get a response. Still no payment so these comments stating they pay fast are a complete joke.

Hello there! Thanks for bringing this to our attention. CoastFi makes payments Monday-Friday, usually within 3-5 business days (does not count weekends or office holidays) of a host properly setting up their hotspot. Please note that payments may be delayed due to improperly submitted payment information or incorrect hotspot installation. If you require additional help feel free to contact ******************************* or call ************ Monday-Friday 8:30am-5pm EST.

Hello there! Thanks for bringing this to our attention. CoastFi makes payments Monday-Friday, usually within 3-5 business days (does not count weekends or office holidays) of a host properly setting up their hotspot. Please note that payments may be delayed due to improperly submitted payment information or incorrect hotspot installation. If you require additional help feel free to contact ******************************* or call ************ Monday-Friday 8:30am-5pm EST.