![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforClean Rite Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently dropped off clothes to be washed on 2/19. I went in with my boyfriend he put his number down as they send a text when the items are ready. I was helped by their employee rose, I paid we left. On 2/20 I went in by myself to pick up the clothes. **** was there and asked for a code. Ive been washing at clean rite for years and never needed a code. She says she cant give me my clothes without the code. My boyfriend doesnt have a code so now I ask how else am I suppose to get my clothes and they told me theres no other way without the code. So how am I suppose to get my belongings? I contacted corporate and for 2 hours they went back and forth with me. I asked for a policy stating a code is needed and I was told that they are telling me the policy not everything is in it. But there isnt a policy on the website or posted in the laundromat. No resolution at all. I paid with my card using my money they also have cameras theres no reason why Im not being handed my laundry. Now we are here.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.