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ComplaintsforLab Worq LLC
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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
For the Lab Worq LLC, I made a test on Apr 14, in their station of ************* & ****,the station Code ********. When I make the payment, it can not show the code, and they told me the payment was failed , so I made the payment again ,the second time payment was successful. When I check my bank statement, I found they charge me twice, so I ask them refund the fee to me, they just told me the second payment was successful and the test (only one test) was performed, and they did not mention about the first payment, even I ask again ,they are always trying to steer clear of the subject.Customer response
06/03/2023
Better Business Bureau:
At this time, I have not been contacted by Lab Worq LLC regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In December 2022, I was exposed to Covid19. I am immunocompromised disabled so I needed to test myself as soon as I could. I went to the Healeze/Labworq tent on *********** btwn 4th and 5th avenues in Brooklyn.I spoke with the woman at the tent and asked if if the test was free. She assured me it was. She asked for my insurance card just to check it, then took my phone and tapped through most of the information, handed back to me and I took the two tests. It took a long time to get the results but my issue was months later I received a letter stating I might receive a bill from ******** (my SECONDARY insurance) for $100. I went digging. This company inflates the prices of both rapid and PCR tests when reporting it to insurance. They charged my insurance $450 per test. When I approached the woman in order to tell her that the test isnt free and people could very well be angry with her if shes giving false information and theyre receiving exorbitant bills - she asked incredulously - Not free? Then shrugged and raised the volume of what she was watching on her phone. There is nothing worse than a company and the individuals within that company knowingly taking advantage of people who are sick, vulnerable and even desperate. The woman at the kiosk is simply rude and complicit in this bait and switch insurance scam operation.Customer response
03/27/2023
Better Business Bureau:
At this time, I have not been contacted by Lab Worq LLC regarding complaint ID ********.
Sincerely,
*********************************Initial Complaint
01/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter had a PCR test on 12/24 on the *************************************************** the kiosk, they told us we would know in ***** hours. The email confirming the test, said 5-7 days. This is fine. But it's now been three weeks and we still don't have the result.I'd like to have a confirmation of her positive at home test, for the future.Initial Complaint
01/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This company advertised Covid test results within 48 hours to attract people to the tent. After we were swabbed we received an email we would have a result in 5-7 days. Both my boyfriend and I tested 12/23 and have still yet to receive results as of 1/3/22. We are concerned they are testing ppl in order to **** their insurance while not providing results.Customer response
02/13/2022
Better Business Bureau:
At this time, I have not been contacted by Lab Worq LLC regarding complaint ID ********.
Sincerely,
*****************Initial Complaint
12/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to get tested for my job, I was feeling covid like symptoms (cough congested and I couldnt taste anything) I waited online feeling like this for about ******************************************************************************** process. Now they are telling me they lost my results.
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Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.