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Find a Location

Valera Health, Inc. has 1 locations, listed below.

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    Business ProfileforValera Health, Inc.

    Mental Health Services

    At-a-glance

    Customer Reviews

    1.43/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    21 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    134 N 4th St, Brooklyn, NY 11249
    BBB File Opened:
    9/29/2021
    Years in Business:
    4
    Business Started:
    4/1/2020
    Business Incorporated:
    10/30/2013
    Type of Entity:
    Corporation
    Business Management
    • Mr. R. Gregory Breetz Jr., CFO
    Contact Information

    Principal

    • Mr. R. Gregory Breetz Jr., CFO

    Customer Contact

    • Mr. R. Gregory Breetz Jr., CFO

    Customer Complaints

    27 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/12/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    From Jan 1 2024- present (March 11, 2024) I have been sent unsupported late payment notices from this company. They are unreachable and provide no customer service. Their platform and contact information do not lead to any human assistance or otherwise. The other phone number they have listed as a billing ***** contact, leads to a private residence unrelated to the company. I have tried on several occasions to contact the primary customer service number provided for billing questions, and there is no option to speak with billing or even any reference to billing through that phone number. The payment link sent with the "late payment notices" requires a customer to sign in with no other information and submit credit card info with no access to dates of billable service, bill summary, or any information confirming what is being paid for.In emailing with the ********************************** email, I am only sent past logs of my processed payments for dates unrelated to the service date(s) in questions that I supposedly owe for.
    Read More

    Customer Reviews

    23 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jean B

    1 star

    07/29/2024

    I was given an appointment with a therapist on a video call and it was at 5pm which worked out well for me. The therapist asked a lot of questions from some type of list and gave me little time to respond. I was ok with this therapist until I noticed her just "check out" of our session. Just kind of no longer interested. I was told a diagnosis and that she was not going to be my therapist as she didn't have any openings. I honestly felt rejected and rejection is part of my mental health issues. I was given a name of a new therapist. I could never get her on the phone and when she did call me I was at work and unable to answer her calls while at work which I did explain in my initial appointment and also in voicemail and emails to my new therapist after about 2 weeks maybe a little less I was told they are dropping me as they can't match me with a therapist. ( More rejection) and they immediately locked me out of the app. No assistance with possibly another company or person I could speak with as they did diagnosis me with major depressive disorder and anxiety. This whole experience certainly did nothing for my mental health. I guess I am lucky though because reading these reviews I could have been in financial distress as well

    Local BBB

    BBB Serving Metropolitan New York

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