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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
8/25/22 is the date that ******************************* came to pack and move my furniture.Total amount paid was $4967.00 The moving company was paid to move my furniture from *** to ********, ** My dispute is once my furniture reached my house in **, I noticed that my 50-inch *************** was totally broken, my tv mounts that was on the wall in my *** apt for both of my tvs are missing and nowhere to be found and my solid wood pantry was damaged.I called ***** as well as sent her pictures of the damage. She told me she submitted it to the insurance company. After that, she continuously keeps ignoring all of my text messages as well as phone calls. I have called the company and her personal number on numerous occasions.Customer response
01/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
06/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 27, 2022 All City VanLines came and picked up my household items from my apt in brooklyn **. I was told they arrive by 6/3/2022. As of today, 6/15/2022 they have not arrived and no one will answer the phone or return my calls to provide an update. I spoke to ***** on or about june 6 or 7th. She informed she would call me back. I have heard nothing. I dont know what other recourse I have.Business response
07/22/2022
Good Morning
Firstly, thank you for your business. Our customer are very important to us and communication is key. It is our busiest season and we are trying our best provide the best service possible to all our clients. For this reason, we will not make any excuses to our client, we want to extend our deepest apology in writing for the lack of communication and update, which should have provided. We have also taken the liberty to call our client and verbally express our apology and thank her for her business. All items have been delivered and It has been a pleasure to service the move for our client.
We thank our client again, for her business and wish her all the very best with her new beginnings.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.