Customer ReviewsforRabbit Movers

***When speaking to the **** *****************************, please make sure you record the conversation on your end for your protection and safety! Additionally, make sure everything is agreed to on email and in writing. ******* will take advantage of any wiggle room he can to lie on any verbal agreements made by phone.***My husband booked the largest truck available, and they arrived with a smaller truck. Not a huge issue, one that could easily be resolved by just discussing with the booking team or management. This could not be farther from what transpired.My husband received a call from ***************************** the *** that really made this experience a nightmare. The unprofessionalism and disrespect we encountered when he called, and we tried to explain, was truly unbelievable. Not only did he refuse to address the mistake, but he also had the audacity to curse out my husband over the phone. I can't believe a company *** would treat their customers so poorly. I strongly advise anyone to steer clear of this moving company for their services or even to work here. The *** is untrustworthy, rude, and clearly lacks any sense of customer service. If you do have to deal with him, make sure to record your conversation for your own safety. This man is unhinged and most likely mentally ill. By looking at some of the other reviews here, youll see that anytime someone has to deal with management, it results in a poor review due to ******** insane responses (and his replies to these reviews here as well). ******* if you are reading this, I hope you seek the anger management you desperately need. It was my mistake to recommend Rabbit to my husband, thus I take responsibility to write this on our behalf.It seems like there was a change in mgmt since I had last used the company a few years ago which is a shame. I hope the amazing movers here find a better company to work for fast, as this company is in deep trouble under ******** lack of leadership.

We have file a legal claim on this customer for the lies and Deformation on the company and *****************************. we will be handing this matter in ******** civil court, we have requested for the legal address of ***********************, and we are still waiting.

horrible moving company- ran by THUGS. Please look elsewhere because these folks will take your money, break your items, not provide honest service.

we don't have a customer with this name sound like a sad person, if customer has a claim the details to file a claim are in the email...

You're a fool if you use this incompetent company ran by ghetto trash. ***************************** and his wife ***** have no clue on how to run a business. And it's only a matter of time before this company is null and void.

why you hating for.... loser

We've used Rabbit Movers for two prior moves over the years (2014 / 2019) and have referred them to family and friends for countless additional services during that time. We've always had top notch experiences with the company, up until an absolutely atrocious experience that we had during our latest move in December 2022. Since then, we've used the company MOVERS NOT SHAKERS, and HIGHLY HIGHLY HIGHLY recommend their services over Rabbit Movers. Please see below for the experience that chased us away from Rabbit Movers. - The moving crew showed up on time, were respectful at the outset, and the day started off well, but throughout the day they became wreckless and sloppy. - Upon arriving at our new location, the movers were surprised to see that location was a walk up and were visibly irritated / upset given poor communication from front of house. The moving crew responded by ******* the truck unpacking process at the new site and were roughly and hastily managing all of our belongings. - This resulted in a number of our belongings getting damaged on the way up (artwork / bathroom supplies / furniture damages / etc.). After the move, we attempted to work with ****** and the front office to find a solution for the extensive damages. At one point during a follow up call after the move, I was told by someone in the front office (***** I think) to 'stop ******** and just submit the claim email since the damage had already been done.' They autoforwarded us to a separate email that dealt with claim issues, provided no condolences for the horrendous experience, and offered a cash repayment slightly above the 60 cents / pound covered under insurance but well below the damages caused by the moving team who did not fulfill their pack responsibilities appropriately. This was an overall terrible experience and I would recommend any prospective customer steer clear of this company ********************** forward (again - MOVERS NOT SHAKERS is the way to go!)

I am deeply sorry to hear about the poor moving experience you had with Rabbit Movers in December 2022. We pride ourselves on providing top-notch service, as we have done for you in the past, and it is disheartening to know that we have failed to meet your expectations this time. Please accept our sincerest apologies for any frustrations and disappointments caused by our team's recklessness and sloppy work during your move. It is absolutely unacceptable that your belongings were damaged, and I want to assure you that I will be looking into this matter personally to ensure such incidents are not repeated. Regarding the communication issues you experienced with our front office, I am truly sorry for the lack of empathy and understanding displayed in handling your concerns. This is not reflective of the level of care we strive to provide every client, and we will make certain our team members receive appropriate training to address this issue. While I understand that you have found another moving company more suitable for your needs, please allow us to make things right by offering you a more reasonable compensation for the damages caused during the moving process. Our claims department will reach out to you shortly to discuss further details. Once again, we deeply regret the inconvenience and frustration caused by this experience. If there is anything else I can do to earn your trust back or if you have any further concerns or suggestions on how we can improve our services, please do not hesitate to contact me directly. Sincerely,

Thank you for your response. Can you please confirm who on your end is responsible for the follow up actions regarding further assistance with this situation, per your follow up suggestion in the below.

Please note that I contacted the company to follow up on their suggested plan of action and they provided no follow through with the measures identified in the above. This seems to be a response to appease this forum only rather than one to make right with an absolutely horrible customer experience.

Ho boy, completely avoid these people... I used them twice prior to Covid and they clearly have had a change in management. We scheduled a move and ordered one of their packing options advertised as including 19 boxes, a roll of tape, and a roll of packing paper. When the package arrived, it was only boxes. I reached out to confirm if they could bring the other items and they refused and told me the paper and tape were not included. I mentioned that was fine, but we should pay a reduced price because we did not receive what was advertised. This set off a flurry of emails where ultimately I received an email from the "CEO" who said "We can cancel the move. That solve this asap… " So I cancelled, and they refused to refund my deposit because I "had items that belonged to them." Of course I offered to have the cost of the boxes subtracted from my deposit, but the refused this as well. I have never received such horrible customer service and have never been treated this way. Moving is stressful enough, I don't need to be berated and denied my money back. It's at the point where I am afraid to post a bad review on ****** because they have my address(es).

I am sorry to hear about the negative experience you had with us. We take customer service very seriously and it is clear that we fell short in meeting your expectations. We apologize for the miscommunication regarding the packing options and the inconvenience this caused. We would like to address your concerns and make things right. Please let us know how we can resolve this issue and how we can ensure that future customers don't experience similar problems. Again, we apologize for any frustration and stress this has caused you. Please don't hesitate to reach out to us if you have any further concerns or questions.

I am sorry to hear about the negative experience you had with us. We take customer service very seriously and it is clear that we fell short in meeting your expectations. We apologize for the miscommunication regarding the packing options and the inconvenience this caused. We would like to address your concerns and make things right. Please let us know how we can resolve this issue and how we can ensure that future customers don't experience similar problems. Again, we apologize for any frustration and stress this has caused you. Please don't hesitate to reach out to us if you have any further concerns or questions.