ComplaintsforFLAUNT

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Upon receiving my order and trying the Phone cases I realized tht the Black **** did not fit properly n was very Noticeable n uncomfortable in my hand...at this point I would like a refund I sent 3 **************** of the issue

  

  Business response

  03/25/2024

  Hi *******, 
   
  Thank you so much for your FLAUNT order and feedback. We are very sorry to hear that you were disappointed with your purchase.

  Upon receipt of your email on 3/16,attached, we had been advised that the incorrect size was ordered. Should that no longer be the case, please let us know, so we can address this for you right away.

  We very much appreciate you as a customer and really want to ensure your happiness with your FLAUNT products. We have reached out to address your concerns and turn this experience around for you.
  We look forward to hearing back from you.
  
  Sincerely,
  FLAUNT Team

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a phone case and sent back immediately. For $50 I was expecting better quality and the picture description on the website was also not accurate. I waited in line at the post office to drop my return off and after a week in transit the tracking stopped updating. I reached out to the company as it worried me and I was wanting to expedite the process of getting my money back and was told that unless the case is delivered, I will not be getting my money back. Now I am out $50 and no phone case. Buyer beware, will never purchase from this company again.

  Customer response

  11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************
  
  
  
   
  
  

• Initial Complaint

  11/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order with the company and they sent me the wrong case. Order. ********. When I messaged them to rectify the situation they made many excuses on why they could not refund me. I will have to file a case with PayPal if they dont agree to send me a pre paid label and refund me

  

  Business response

  11/15/2023

  Hi *****,
  
  Thank you so much for shopping with us and bringing this to our attention.
  
  We see your order was placed on November 3rd for the White SQUARE iPhone Case (SKU: WH298PC23) and was delivered on November 6th.
  
  Upon reviewing the photos you provided to us on November 7th, attached for your reference, the correct White SQUARE iPhone Case (SKU: WH298PC23) was received.
  
  We most certainly want your FLAUNT experience to be a happy and positive one, thats most important to us. We have reached out with resolve to ensure so.
  
  If there is anything else we can help you with please let us know, its very much our pleasure.
  
  Sincerely,
  FLAUNT
  ****************

  Customer response

  11/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  ***** ****
  
  
  
   
  
  

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  purchased a case from FLAUNT. recieved it on Wednesday September 13th. Today is monday september 18th and the bumper of the case turned *****. I reached out to flaunt and recieved ONE email from this morning and nothing else . they are telling me to pick out another case. i dont want another case. i want a full refund . this should not have happened. this is a $45 case it should not be discoloring after 5 DAYS.

  

  Business response

  09/21/2023

  Hi *****,

  Thank you so much for shopping with us and bringing this to our attention.

  Our sincere apologies for any miscommunication. As you had chosen a new style, we were under the impression you were happy with the replacement order being placed for you.  As per your most recent request, we have cancelled your order and processed a refund for you.

  We most certainly want your FLAUNT experience to be a happy and positive one, thats most important to us.

  If there is anything else at all we can help you with, please let us know, its very much our pleasure.

  Sincerely,
  FLAUNT
  Customer Service

• Initial Complaint

  01/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a ******* telephone case and prior to ordering I checked with my phone carrier account to ensure I ordered the correct phone. Unfortunately, my provider listed my phone as an S21 not an S21 "Ultra." As a result, I received what I ordered an S21 and it was too small, and I requested an exchange for the correct size with Flaunt via email only as they do not have a customer phone number to talk to anyone. ******************** has listed on their web page (which I missed) that they will deduct $5.95 for any exchanges and suggested for customers to just return items for $3.95 and repurchase the correct item. Since I already paid $35 for a phone case plus tax, I opted to just return the unused phone case and not buy another. I have repeatedly asked for a mail label so I can return this phone case so I can get a refund. I keep getting emails to fill out a return form to process my return (which I already have) and I've explained that I already filled one out and to just send me a label. The customer service person said I hadn't filled one out & has sent me links to fill one out "again" but when I click the link it goes to a blank Flaunt page. I keep sending picture attachments showing the issue with the blank page and no return email or return mail label.I sent 3 emails today, 1/20/23 to Flaunt explaining all I want to do is return the case and to please send me a mail label. Flaunt's return policy is you can't return an item without them sending a mail label first. How can I respectfully resolve this issue with Flaunt when they wont send me a label so I can get a refund, even though I've filled out the return form AND I've notified Flaunt since 1/17/23 that I did? I honestly feel this business is ran by 1 person who refuses to return my money, and not send me a label so I can return their unused product.

  

  Business response

  01/24/2023

  Hi ******, 
   
  Thank you so much for shopping with us and for reaching out.
   
  We're more than happy to accept returns and exchanges via the portal here: **********************************************************. Upon processing returns/exchanges on our website,shipping labels are emailed to you.
  

  As you were experiencing technical difficulties and unable to access the portal, we went ahead and generated a return label for your convenience.
  

  We most certainly want your FLAUNT experience to be a happy and positive one,thats most important to us. If there is anything else we can help you with please let us know,its very much our pleasure.
  

  Sincerely,
  FLAUNT
  Customer Service

  Customer response

  01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Flaunt, as I've previously stated, I requested to have a return label emailed to me because #1 I had already filled out a return form and I was told I hadn't, even though I explained in detail that I had.  I was sent a link by your customer service person to resubmit the form which did not work.  Your saying I had trouble accessing the portal but the truth is your website wasn't working properly.  I've never had this much trouble trying to return anything to business for a refund.  Your email only correspondence to help customers return items or resolve issues is impersonal.

   

  I requested multiple times for a return label so I could mail back your product.  I kept getting emails asking me to fill out a form instead of getting the label, which was extremely stressful.  My emails were clear that your website wasn't uploading a return form for me to fill out again.  Suggesting for me to clear my cache' or browser was rude.  My use of a computer is extensive & I found the finger pointing to be passive aggressive rather than just taking accountability and sending the label from the first request.

   

  I have mailed the phone case back to Flaunt and I would like a refund asap.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business response

  02/20/2023

  Hello ******, 

  Thank you for following up. Please note that we sent you a pre-paid return label on 1/20 of which you confirmed receipt of (documentation attached) and used to mail the package back to us. Upon receipt of the return to our warehouse via **** tracking **********************************, a refund was issued on 1/30 and an email was sent to you with notification of the refund (documentation attached). We also went ahead and waived the $3.95 return fee for you. 

  If there is anything else we can assist you with, please let us know, we're happy to help.

  Best regards, 

  FLAUNT 

  Customer Service

   

• Initial Complaint

  12/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a phone case in November, it made it to the post office and was returned to sender on December 1st. It has been 21 days and the refuse to refund me, send me a new case or even call/email back to resolve the issue.

  

  Business response

  12/24/2022

  Hi ******,
  

  Thank you so much for shopping with us and for reaching out. Unfortunately, **** was not able to successfully deliver your package as per your email My local post office has sent ALL of my mail back to its senders, including my case that I need by Christmas. Their mailman is afraid of my dog that is behind a fence and very harmless so he decided to stop delivering our mail.
  

  Due to the failed delivery, we processed a full refund upon receipt as it was returned to sender . Unfortunately, we werent able to reship your order until **** resumed delivery to your residence.
  We most certainly want your FLAUNT experience to be a happy and positive one,thats most important to us. We have reached out to ensure so.
  

  If there is anything else we can help you with please let us know, its very much our pleasure.
  

  Sincerely,
  FLAUNT
  Customer Service

  Customer response

  12/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

   

  My complaint was not as much the refund as it was the extreme lack of customer service. There is no human you can reach to speak with over the phone and I emailed 4 times without a response back until I filed a complaint. You guys were not going to issue me a refund until I had to do this. If you guys would have communicated with me you would know we do receive mail at our house again and I needed that case by Christmas. I got the refund on one case and now am being told I cannot get the other case I was doing an exchange with because now you are out. It is just very frustrating as I ordered my case in November and still cannot get it. The disregard for my multiple requests to speak to an agent on the phone is unprofessional and stressful. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered 2 cases from FLAUNT. At the time of this review, it has been over 1 month since Flaunt received my payment. When I inquire with them they redirect me to a tracking with *** that only states, The delivery date will be provided as soon as possible. And details, ************************* **********. I live in ******. A truly trackable service is definitely needed. And not just sayin that it's out of their hands, when they have long received payment for their products. And the product is not inexpensive.

  Customer response

  12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  08/29/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered a mini iPhone 13 case on 8/19/2022. I received the case on 8/25/22. When I opened the box for the case I couldn't believe that I paid $39.25 for this plastic, thin, flimsy case. So I went back online to arrange to ship the case back for a full refund. When I looked at the return/exchange policy I said cool at least I will get back at least $34 back. When I opened my email it said that I would get back $28.35. I said oh no. So I was very disappointed and upset that I paid for a poorly designed case and I wasn't going to get a full refund. So I emailed customer service about the refund and they emailed me back promptly stating that the refund will be because of shipping. I was like no if the case is being shipped back and the subtracted amount is for shipping I am still entitled to getting at least $34.90 back. So with that being said I am emailing to let the public know to not order cases of any kind from this business because they are not describe correctly in the description. These case that they are manufacturing are not protecting my phone or any phone. The materials do not look the same on the website. It very misleading to me. I will not order anything from this company again and I am looking to get a full refund ASAP. My order #*********

  

  Business response

  08/31/2022

  Hi *******,

  
  Thank you so much for shopping with us. Were very sorry to hear you are not satisfied with your purchase and the noted return policy.

  
  We most certainly want your FLAUNT experience to be a happy and positive one, thats most important to us. We have reached out with resolve to ensure so.

  
  If there is anything else we can help you with please let us know, its very much our pleasure.

  
  Sincerely,
  FLAUNT
  Customer Service here...

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased this flaunt opal phone case for my iPhone 13 *** pro on November 16, 2021 and got it in the mail and put it on November 20, 2021. I had it on for one day before I noticed that every time I put my phone on a table I would hear a clank noise like my phone was hitting the table. I didnt have this issue with another case I had prior to switching to this flaunt case so I thought it was the phone ring I had put on. Upon further investigation I realized it was because the new flaunt case doesnt protect my iPhone 13 *** pro camera as advertised. The case actually doesnt have its bevel come out far enough to protect the camera. It is actually a few mm shy of protecting the camera even though it comes out more to mimic like it is supposed to protect it. I emailed customer service right away and even attached photos of this defective design and they just basically told me there was nothing they could do because I cant return used merchandise (that was only put on my phone for one day!!!). So now Ive spent $45 and dont have a phone case that will actually protect my phone! This is bait and switching your customers by telling them these cases will protect their phones when it wont! If I dropped my phone on its back my camera would shatter instantly because this case doesnt protect it!! And customer service is no help!!! Terrible company that steals from their customers! NO THANKS! Im happy to return the phone case for a refund but they wont let me! And they also charge $5 for returns when it is a defective product!! Absolute scam!

  

  Business response

  12/01/2021

  Hi *****,

  Management had emailed you on 12/29 in response to your customer service ticket following the holiday weekend, please see below for your reference. We're very sorry it wasn't addressed accordingly prior. Upon seeing your requested resolution here, we've gone ahead and processed a full refund. Thank you again for bringing this to our attention so we can ensure such situations are handled in a more effective and timely manner in the future. Our sincere apologies for any inconvenience this may have caused you. 

  Dated 12/29 11:59am

  Hi *****, 
   
  We're so sorry to hear of your damaged phone case, ***** has just filled me in. We really appreciate you bringing this to our attention and want you to be happy with your purchase. We'll be more than happy to send you a replacement or issue a refund for the case, please let us know which you prefer.
   
  We look forward to hearing back from you so we can take care of this for you asap ??

  Customer response

  12/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩