ComplaintsforValalto Inc.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is ******************. We purchased our flight tickets thru Valalto *** on Oct 21, 2022 from ** to ********* ****** for total 3 passengers (my husband, my daughter and me) with total amount of $1,317.99. The flight with Flair Airline was departing on Dec 23, 2022. We were not able to get on to the flight due to my daughters passport expired less than 6 months from the departure date. As such, she was not allowed to board the plane. I called Valalto *** on Dec 25, 2022 and inquired how to retain some credit from Flair Airline. Valalto *** told me I can make an additional payment of $345.48 to retain $1,317.99 credit from Flair Airline. I received the email from Valalto *** on Dec 25, 2022 to approve the additional charges of $345.48 with my credit card. Around mid July, I called Valalto *** to book a ticket from LA to ********* ****** to use my credit with Flair Airline. I had to call them daily to follow up the credit with Flair Airline. I had to spend at least an hour each time when I called. They finally told me that they terminated the agreement with Flair Airline, and they told me they are working with Flair Airline every time when I called, and they told me they would call me back the following date to give me an update. However, they never called me back. After I called them many times and could not an answer from them. I decided to call Flair Airline. The representative from Flair Airline confirmed that there is no credit under our names (my husband, my daughter, and me) and asked me to work with the travel agent. After I found out that there was no credit with Flair Airline, I asked Valalto *** to refund the additional charges $345.48 immediately. As of today, I still havent received the refund. I emailed them to follow up and didnt get any response.

  Customer response

  09/24/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Valalto Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  **** *************

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Last October 2021, I was looking to purchase two international airline tickets using United airline from *** to Algiers, *******. Because of my work schedule I had to request for an approval from my employer about my time off work. I was approved for 3-week. I was in communication with the travel Agent by both phone and email, but because of work I was mostly in communication by email. I finally decided to leave on 11/14/2021 and come back on 12/2/2021 along with my sister who has a disability. When our trip was finalized, the travel agent asked for both my ID and credit card number, which I did send via email. I received an email after my credit card was charged by the travel agent where it shows a charge for both tickets, but there was an extra $1100, stating agency fees, I was never made aware of this charge. I emailed and called the travel agent asking for this fee, his replied was " I got you premium economy seats for both of us. I must add, I was stressed about the long trip for both of us since we have mobility issues. I ended up saying Ok if we are going to be comfortable for the long trip. When I left on 11/14/2021, I had to take 3 airplanes, I only got one seat premium economy from ******* to *********. Saturday after Thanksgiving, the travel agent emailed me stating that our flight for 12/2/2021 was canceled without any explanation, I was supposed to go back to work on 12/6/2021. while I was still back home, I went to travel agency Lufthansa inquiring about the cancellation, the travel agent told us that Lufthansa doesn't fly on Thursdays to Algiers. Our return was set for Wednesday, December 8, 2021., we did not get any premium economy seats coming back, therefore we are requesting a refund from $1100 which were paid for premium economy per the travel agent, *******************************.

  Customer response

  08/06/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Valalto Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩