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ComplaintsforPostal Express Etc Inc
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Complaint Details
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Initial Complaint
11/24/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The owner doesn't ensure that my mail is in my box at a timely matter. My mail has been held over a month on several occasions. When I pay the worker he doesn't give me a receipt or doesn't text me a receipt and I've told him I needed it for my business records. I haven't received a receipt since July 2021.I often get mail in my box that doesn't belong to me, the latest being another customers tax refund check.Since this person has control over my business mail and can destroy my business by withholding my mail I didn't know who to contact.This business needs to be monitored closely to find out why mail is taking a month to get into my mailbox. The place is in disarray. The government needs to check this business. They will find crates of mail sitting in the lobby. Filth and no receipts being given to customers.Sure, I could get a box at the post office and that will take since tine as I've had this business address for the better part of 20 years. For the past 3 years there's been these inconsistencies and I am the victim.Customer response
01/05/2022
Better Business Bureau:
At this time, I have not been contacted by Postal Express Etc Inc regarding complaint ID ********.
Sincerely,
***********************As per their request, I submitted an e-mail requesting receipts for payments I made in cash last year. I haven't received those receipts. I'm also awaiting a receipt for payment I made on December 31st for the month of January 2022.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.