ComplaintsforGem Financial Services
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Complaint Details
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Initial Complaint
08/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
To whom it may concern I ***************** am writing regarding a charge back to Gem due to a mistake with my Bank Credit One. May 26th they returned the payment to my account there after I informed them by email the transaction was not fraudulent and I approved it. They said that I would have to wait for their investigation results. On July 26th of 2024 they reversed my account of $290.60 and charged my account and cancelled the investigation. Due to the charge back Gem locked my account so I went to the *************** location and paid **** the manager the amount of $290.60 in cash on July 12, 2024 to get my account unlocked. I'm writing today because I paid twice of $290.60 and am asking for a refund. I have contacted the manager and he said he was assisting me contacting the best person but my bank is in the negative because this and I've been waiting almost two weeks for a response. ***** you for your time and hard work. I can be reached ************. Pledge number ************ ***** you again *****************Initial Complaint
07/31/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was offered an app to pay off my loan but the app only took my money ****** and nothing towards the loan. I didn't need more time only to pay off my loan. It doesn't give option to paying off loan. It was a big trick to get me to default so they could charge me more. I didn't get the extra 4 months nor the interest paid. No receipt was given. No proof they are stealing. When I came to see about the fraud **** ***** offered me the door without resolution and opt to keep money and jewelry. I want my sentiments and my money applied to my loan and not towards interest.Initial Complaint
12/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 12/16/23 I purchased a used guitar from gem pawnbrokers located at *********************************************************************. The cost for this used guitar, wooden acoustic electric guitar, was $230. I am not a luthier, but I have been playing the guitar for 30 years. I knew something was not right. You could play some notes only in one section of the guitar. I thought I needed to take to a professional to have it tuned up. He told me It was damaged beyond repair. 12/23/23 I went to where I purchased the guitar and showed them the proof from this professional luthier about the condition of this guitar, ************ the store manager refused to give me a cash refund for a broken defective instrument that should not have been sold.Customer response
01/20/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Gem Financial Services has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************************Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Pawned a gold chain w/ pendant to hold until due date. Paid $165.60 to get it back out and realized its a different chain and pendant. Not the same jewelry. They swapped my chain and pendant for a totally different one. Staff were giving me the runaround denying the situation. I have pictures of my jewelry to prove it. Jewelry was held for four months.Initial Complaint
05/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Terms and conditions were never disclosed. TILA and Regulation Z require that certain material disclosures be provided to a consumer before consummation of a loan contract. 15 U.S.C. 1638(a)-(b); 12 C.F.R. ****.17(a)-(b), *******.Among the required material disclosures in a closed-end credit transaction are the finance charge and APR. 15 U.S.C. 1602(v), 1638(a)(3)-(4); 12 C.F.R. *******(d)-(e).15 U.S.C. 1605(a).Regulation Z requires that a contract for closed-end credit disclose the finance charge, using that term, with a brief description such as the dollar amount the credit will cost you. 12 C.F.R. *******(d).The APR is a measure of the cost of credit, expressed as a yearly rate. 12 C.F.R. *******(a)(1); see also 15 U.S.C. 1606(a).Regulation Z requires that a contract for closed-end credit disclose the APR, using that term, with a brief description such as the cost of your credit as a yearly rate. 12 C.F.R. *******(e).The interest, storage, and miscellaneous fees charged by GEMS PAWNBROKERS are all incident to the extension of credit and part of the finance charge required to be disclosed to consumers and included in calculation of the APR disclosed to consumers. 15 U.S.C. 1605(a), 1606(a), 1638(a)-(b); 12 C.F.R. ****.4(a), *******, *******; 12 C.F.R. pt. ****, Supp. I (Comment 17(c)(1)-18).the course of extending closed-end credit, GEMS PAWNBROKERS used credit agreements that inaccurately disclosed the APR required by TILA and Regulation Z. 15 U.S.C. 1605(a), 1606(a), 1638(a)-(b); 12 C.F.R. *******(d)-(e); 12 C.F.R. *******. GEMS PAWNBROKERS therefore violated TILA and Regulation Z. 15 U.S.C. 1605(a), 1606(a), 1638(a)-(b); 12 C.F.R. *******(d)-(e); 12 C.F.R. *******. GEMS PAWNBROKERS violations of TILA and Regulation Z, alleged in Count One, constitute violations of the ***** 12 U.S.C. 5536(a)(1)(A).Payment accepted without prejudice UCC *****Customer response
05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
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Customer Complaints Summary
7 total complaints in the last 3 years.
6 complaints closed in the last 12 months.