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ComplaintsforD.S. & Durga, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
ordered a limited edition perfume from DS and Durga. Received my perfume on 4/27 but the bottle was defective and the perfume is unusable. Reached out to customer service the same day. Received a reply from ***************************** on 4/30 requesting images of damaged product. Sent images on 4/30. Received another messaged from ****** on 5/1 and in this email she requested confirmation of my address so they could send a replacement. Sent my address to ****** on 5/1/24. Since I never received a reply, I resent my message on 5/8. They have yet to make good on either replying or sending my new bottle of $200+ perfume.Customer response
06/04/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding D.S. & Durga, LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***************************Initial Complaint
08/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
**************** will not respond to multiple attempts at correspondence regarding a large order of candles that arrived damaged/defected.Customer response
08/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My bottle of perfume (Debaser) from this company had a faulty atomizer. I pressed it to spray and the entire atomizer dropped inside the bottle of liquid, leaving it unprotected. I contacted customer service and have been dealing with "******" for the past week. All I wanted was for *************************** to send me an empty bottle of Debaser so that I could pour the exposed liquid into a bottle that isn't defective. I'm even willing to pay the shipping! Initially, ****** told me that she would send a new atomizer (even though she couldn't explain how I should go about replacing it) and now she's decided all I can do is purchase an entirely new bottle of perfume from them at a 30 percent discount. I'm so tired of dealing with her. I've sent them proof of purchase and all other information she has requested. I'm thoroughly disappointed in the poor workmanship of their bottles and their bad customer service. If this isn't rectified soon, my unprotected liquid in the defective bottle will go bad!Business response
06/22/2023
Dear *****,
We are very sorry to hear about your experience with the bottle of Debaser. We would also like to apologize about not reaching a satisfactory resolution through our customer service. We would like to send you a fresh bottle to make up for it. Please send ** your best shipping address and we will get that out to you right away.
**** and *****Customer response
06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.